Trepagu
couple · jun 2026
“Worst stay ever had”
The room had zero privacy was at pool level even we had “privat” jacuzzi. We found dead cockroaches. The room didn’t even close. The had to call maintenance 2 times to fix it. My girlfriend peeed on accident during her period on. The bed and the over chargege us 480 USd to repair cleaning damamges. Which is completely unacceptable. Plus I lefts my car keys and phone at the hotel for, and they magically only my car keys appear after we paid for all theextra charges only the car keys but the iPhone wasn’t never found.
We respectfully request Booking.com’s assistance in resolving this matter in a fair, prompt, and professional manner before we are forced to pursue further action. Throughout our stay, we experienced a pattern of treatment that we found discriminatory, condescending, and noticeably different from the treatment afforded to foreign tourists. As local guests, we felt we were treated with less respect and consideration, which raised serious concerns regarding potential discriminatory practices. In addition to the numerous issues previously reported—including the complete lack of privacy despite booking a room advertised with a private jacuzzi, sanitation concerns such as dead cockroaches found in the room, repeated maintenance failures involving a door that would not properly close or lock, excessive cleaning charges, and the mishandling of our personal belongings—we also encountered significant problems during the payment process. Hotel staff refused to provide a payment link or any alternative electronic payment method to settle the alleged outstanding balance. At the time, my wallet was inside my vehicle, but I was unable to access it because my car keys had gone missing. Despite claiming that their systems were limited, hotel personnel were nevertheless able to access and process payment information directly through their terminal. This raises serious concerns regarding authorization procedures, data privacy, and the handling of guests’ personal information. Furthermore, after we paid the disputed charges, my previously missing car keys suddenly became available and were returned to me, while my mobile phone was never recovered. The timing of these events only adds to our concerns regarding the handling of guest property and the overall transparency of the hotel’s conduct.