judelorn
Family · ene 2026
“Bad experience here”
I was really excited to stay here, it looks and sounds amazing on the jet2 website. When we first arrived at the hotel around 11am we experienced quite a long wait for check in even though there were only two other couples. The reception staff that were working were not at all friendly or welcoming on arrival. They did not explain how the hotel worked or did they mention booking the al a carte meal that is part of the all inclusive. We ended up missing out on it as no one mentioned it throughout our stay. We were quickly offered an ‘upgrade’ of a room for more money per night, but the couple beside us were offered an upgrade for less than we were offered. I had / or thought I had booked a nice room already so I politely declined and they said we’ll go see your room and if you change your mind let us know. We arrived to our room eventually, no help with luggage. The room was tiny, the bathroom was also tiny it was in extremely bad condition too . The shower chrome was filthy , there was a massive hole in the chipboard under the sink and there was a loose electrical point beside the bed. We actually nearly cried . We paid for a four star hotel room . Not a tiny , dirty room in disrepair. We had lunch went out to explore and then back to the room and my daughter refused to use the bathroom and I knew I had to speak to reception. Reception were rude and looked as though they did not believe us and they told us to go wait in our room and they would send someone. We waited for two hours and no one came. The went back to reception and left my daughter to wait . The receptionist knew nothing about it so I had to re explain it all again and I was told again to go wait in the room . We waited until dinner time and both of us were really fed up at the stage and also quite hungry so we decided to go for dinner and we spoke to reception on the way to dinner. When we got back to the room someone had been as the electrical fitting had been fixed but the shower was exactly the same. This time I took photos and returned again to reception and asked for a new room. He was cold, unfriendly and made me feel so bad about my request. I showed the receptionist the photos and he made some phone calls and after 30 minutes or longer he told me that all the rooms are in the same state but I could have another room and allocated another room at the other side of the hotel. We returned and repacked and lugged our bags to the other side of the hotel . The new room was much bigger and looked like the room I had originally booked on jet2 which was really weird as I felt the first room we had been given was for single use. I got the feeling they had allocated a small room so we would pay more to upgrade and I think they might keep the money they make on the upgrade hence them offering at different price to different people. We were absolutely mentally exhausted at this stage as it was 11pm by the time it was sorted out. The new room smelt badly of drains but we couldn’t start to complain after only being moved. We found out that the shower was actually blocked and completely flooded the bedroom and bathroom. Hence the smell , we were told not to use the shower until it was fixed the following day. . I doubt it was the first time it had flooded either. I think the whole hotel have major drain issues and a lot of money needs pumped back into this hotel to make it a four star hotel that they are advertising to be. It is certainly not 4 star . The staff need trained in customer service and common decency as I have never been treated the way that we were treated. No apologies only staff that refused to admit that there was a problem. I felt like an inconvenience rather than welcome . We have stayed in many different parts of Spain and always have had lovely experience's and staff have always been friendly, welcoming and helpful. I don’t drink alcohol and there was a severe lack of non alcoholic drinks . Only diet Fanta, diet sprite or diet cola were on offer in the restaurant. At breakfast there was a container of watered down fresh orange juice which was awful. No bottled water which was really disappointing for a non alcohol drinker as there were so many bottles of wine and alcohol for all inclusive. I don’t like fizzy drinks especially diet drinks . I asked for water with my meal one evening and was handed tap water in a dirty smudged glass with dirty finger prints on it. I also have a dairy allergy and struggled in the restaurant as there were no labels . There was also a lot of cross contamination of foods. I spoke to jet2 rep who was really unhelpful , she told me to find the restaurant manager. When I did he asked a member of staff point out when I was able to eat that evening but it only happened on one occasion, the rest of my stay was a guessing game. The plates were never very clean either. Restaurants need to keep vegetarian options separate with separate tongs to stop meat eaters using bean scoops to lift bacon . This could be easily avoided, there was a lovely selection of fresh fruit each mealtime thankfully so I pretty much lived on dry plain salad apart from the one night that they had hummus so I could had that with the salad. . and fruit. I found myself very hungry later in the evenings and there was nothing to eat for all inclusives in the hotel except at meal times. I’m surprised to read so many good reviews on here and wonder if they actually stayed at the same hotel . We had no electricity or running water at all in the hotel from the Thursday afternoon right through to late that Thursday night, I had to ask reception for a small bottle of water to take to our room . The only positive for me was the fresh fruit at the buffet at meal times and the second bed was comfortable . The food truck that is meant to be part of the all inclusive also wasn’t mentioned and you are left to your own devices to navigate and be shouted at due to not knowing the protocol. After being shouted at we didn’t bother getting to try it: I only took the photos of our room to show to deception but I wish I had taken more of the general state of the hotel . When our second room flooded we were more concerned about moving everything off the floor so our belongings didn’t get soaked. Last thing on my mind was taking photos. Definitely my worst holiday experience in 52 years .