The St Regis Cap Cana Resort

“Beautiful property, disappointing service that does not meet St. Regis standards.”

The property itself is beautiful. The architecture, landscaping, pools, beach, and guest rooms are outstanding. The hotel is immaculate, and its location in Cap Cana is exceptional. It has everything needed to become one of the best luxury resorts in the Caribbean.

Unfortunately, the service did not reflect the St. Regis brand. Throughout my stay, I experienced repeated service failures, poor communication, and a lack of attention to detail. Requests often required multiple follow-ups, and there was little sense of genuine hospitality or anticipation of guests’ needs. For the premium price charged, the overall service was far below expectations. A luxury property is defined by its people, and this was the greatest disappointment of my stay.

“The best hotel experience I have ever had. ⭐⭐⭐⭐⭐”

I have stayed in many luxury hotels around the world, but I have never experienced anything like this. The level of service is truly exceptional and far beyond my expectations. This isn’t just a 10/10 experience—it’s a 1000/10. Congratulations to the entire team for your outstanding professionalism, attention to detail, and warm hospitality. I will definitely be back. ⭐⭐⭐⭐⭐

Rien

“Es war erholsam aber konnten nicht im Meer baden!”

Schöne Restaurant und Pool!

Zu teuer im Vergleich! Strand nicht gut,schade!

“The epitome of service, luxury, and beauty with paradise as your backdrop.”

Every moment of our stay at St. Regis Cap Cana Resort was excellent, refreshing, and indulgent. From the moment we touched down and met with the transportation service until our final ride back we were treated with exquisite hospitality and kindness. The butler service, more specifically Juan and Humberto, epitomized exceptional warmth and outstanding care. The modern luxury of this property cannot be overstated; the most gorgeous resort I’ve ever visited.

Absolutely nothing. This was the resort of our dreams.