Il Ritz-Carlton New York, NoMad

“Excellent hotel in Nomad”

I chose to stay here instead of our usual Ritz Central Park to change things up during our NYC trip. It was very nice, with stunning views. We love their Dyptique products and amenities were too tier! appreciated the welcoming staff. We will definitely stay here again!

“Tiny but might!!!”

The Ritz-Carlton Nomad is a gem in so many ways but most especially because of the terrific staff. Everyone from the doormen to housekeeping are great but Paulina is the ultimate standout. Nothing says "we appreciate you" like being greeted (or welcomed back) by Paulina at the front desk. She deserves the keys to NYC because she embodies what is truly great about the Ritz-Carlton Nomad and New York City!!!

“It’s as good as they say.”

Lived up to the hype. Phenomenal decor and design. Room was so spacious for NYC and had the most unreal view of lower manhattan right from our bed. Dined at both restaurants and they exceeded expectations. Definitely returning.

“Excellent - not perfect but great!”

Overall this was a very good-excellent (but not perfect) experience. ⭐️Check-in: Hostess was knowledgeable, polite, and efficient. room was not quite ready, she welcomed me to lounge, found me a plug for my laptop, and came right over when room became available. I had called the head to request a mini fridge and it was already in the room (tho see below for issues) ⭐️Room: Large (for NYC) and well-equipped with nice linens, good tech controls, steam machine in shower, nicely done lighting, stylish ⭐️Gym: VERY well equipped for hotel gym, 2 ellipticals, bike, 4 treadmills, 24/7, well maintained ⭐️Dining: Zaytinya is amazing - I had doubts as it is a transplant from DC not an original restaurant, but it is just as good as the one in DC! Since I was traveling solo and like to eat at the bar when doing so I ate there all three nights and each was fantastic. Great bartender and servers. ⭐️Staff: Generally polite and knew my name on day 1 (by sight) ❌Mini fridge fail: it turned out to be a freezer instead (and no it was not just set too cold). It was set on 3 of 5 coolness and I put an opened bottle of champagne in there to save rest for next day and it completely froze SOLID! As did a slice of cake, but that was easy to thaw. Champagne not so much. Wasted lots of money on this nice bottle. However, I did mention on checkout and was offered $50 credit… Just about half the cost of bottle so I guess it was reasonable. ❌Turndown: happened between five and 5:30 PM the first two days. The third day I got back at 7PM and it had not yet happened. I called to inquire whether it is their general policy not to offer turn down on the last night of a day, (which I would've thought was reasonable if they said it was) but the lady I talked to had absolutely no idea what I was talking about and simply asked if I was calling to ask turn down and I just said no I wanted to know what their policy was not that I was asking for it as I was in for the night and did not want to be disturbed further. Also for general room service they did not replace used glassware so I did have to ask for that.