SureStay Hotel by Best Western Beverly Hills West LA

“Disappointing Best Western experience”

Rather than the typical Best Western experience we expected, this SureStay property is more of a low-end motel. On checkin, there was no soap in the room and only one roll of toilet paper. The room is very basic; no closet (hangers on the wall), though there is a refrigerator, microwave and coffee maker. Bedside light and outlets were non-functional on one side. Toilet is uncomfortably low. Shower floor very slippery with no texture, bathmat or bar for holding. There is no shower shelf for soap or shampoo. Included breakfast very basic - Waffle maker, cereal and breads, yogurt, coffee and apples, and some orange liquid masquerading as OJ. On our last morning, there were no waffles or yogurt - we were told there was total turnover in staff overnight, so they didn't know how to restock breakfast room. Free parking is nice perk, but exit through the extremely narrow ramp is difficult for most cars. The walls are notably scraped up by many previous attempts. Positives: comfortable bed, good A/C and good neighborhood to walk. We will not be staying again on our return to LA.

“Very accommodating staff”

Nice rooms and very accommodating staff. Having arrived at the hotel earlier than usual, we asked if we can leave our luggage at the counter. Ms Bridgette Joy instead gave us a room earlier than the usual check in time. The hotel is also near most tourist sites and malls. Price is also reasonable.

“Best location, with a good price.”

The location is amazing! Near by the groove, erewhow, pharmacies, whole foods, traders joe. All of it are in a simple walk distance.

It could be more modern, in furniture most.

Good value for money, close to a lot of different shops. Great and affordable place 😄