Royalton Park Avenue

“Horrible construction noise”

We booked our room at the Royalton Park through Booking.com. Our 4 night stay at $2,944.67 was prepaid. At no point in the reservation process, including an email to the property with a request for an early check in due to my wife’s health from cancer treatments were we told major renovations were happening at the property. At 8 am the sounds of heavy construction on the floors above us woke us. When we contacted the front desk, we were given “apologies “ for the construction noise. We requested help from the front desk to cancel our stay and find other accommodation. We were told since this was a prepaid stay through booking.com, there is a no cancellation policy at this time. The lie of omission turned what was supposed to be a romantic getaway into stress filled misery. If you’re looking for a stay with an organization that values customers, pass this one by.

“Takterrassen var superfin, men skulle vært litt renere og ryddigere.”

Rommene var store, fine og rene. Det var superfint med basseng på taket.

Bassengområdet var litt skittent og uryddig. Hotellet bar også preg av å være under oppussing.

“Excellent - from start to finish. Couldn’t ask for more.”

We booked the Royalton Park Avenue very late on a Sunday night during the February snowstorm after British Airways effectively left us stranded with no where to stay when flight had to be cancelled after 3 hours on runway . Arriving at around 10:30pm, with much of New York feeling like a ghost town, we were greeted by staff who were exceptionally welcoming, professional, and reassuring at what could have been a very stressful time. The hotel became the perfect refuge while we waited out two snowbound days in the city. We had room service that night and it was perfect and so well received after the chaos of trying to get back to Manhattan and to hotel in the snow. The rooms were spacious, comfortable, and very well equipped, and every member of staff we encountered was genuinely kind and helpful. One of the highlights was enjoying coffee at the rooftop bar while taking in the snowy New York skyline. Despite the challenging weather, the hotel provided a warm, relaxing, and memorable experience. This was actually our second stay at the Royalton Park Avenue, having previously visited during a Christmas trip in 2024. Consistently excellent service, comfortable accommodation, excellent food, and a fantastic location make this a hotel we would highly recommend to anyone visiting New York. We look forward to returning again.

There was a construction during my stay. Hotel was noisy. It was not informed on booking.com that there is an ongoing constraction before the ticket purchase.