ONTO Tonalá Città del Messico

“Amazing location and size of room!”

Amazing location and size of room

Wifi was average in bedroom

“Bad service and stupid policies”

Rooms were nice

The elevator did not work. So you had to take 2 different elevators every time to get to your room. The security staff and property rules are ridiculous. They have an absurd policy of 2 guests allowed at any time in a room. My date and her sisters came up to change their shoes for a night out, then a minute later they threatened to call security on my guests sisters while they waited in the terrace for 2 mins. The security guard stopped us in the lobby trying to accuse me of having 4 people stay in my room. Saying I would receive a charge in front of my guests. Overall… Pathetic service. Stupid policies. It’s a joke to say this is a 5 star hotel. Your staff lacks social intelligence.

“DO NOT STAY AT THIS HOTEL! We had money stolen from our hotel room either by the cleaner or worker/receptionist and”

DO NOT STAY AT THIS HOTEL! We had money stolen from our hotel room either by the cleaner or worker/receptionist and they have denied on all fronts.

DO NOT STAY AT THIS HOTEL! We had money stolen from our hotel room either by the cleaner or worker/receptionist and they have denied on all fronts.

“Very pleasant”

Very comfy, clean and nicely decorated rooms

Stair case open to street