Majestic Mirage Punta Cana - Tutto incluso

Staff

Spa | Friendly Staff | Swim-up bar | Many dining options

We recently stayed at the Majestic Mirage Punta Cana after a great experience at the Majestic in Costa Mujeres, but unfortunately this one didn’t live up to expectations. Service overall was good — most of the staff were kind, welcoming, and truly tried their best to make guests happy. However, the hotel itself needs serious attention and better management. Some areas look worn out, repairs seem poorly done, and parts of the property feel outdated. The food was the biggest disappointment. There was very little variety — breakfast and lunch were practically the same every day — and the quality of ingredients and preparation was inconsistent. Some dishes were simply not well cooked, and international options often missed the mark. It’s a shame because the staff work hard and deserve better leadership. Management really needs to step up, especially for a resort marketed as a luxurious experience. At this point, we honestly cannot recommend this hotel to others. Majestic has two other properties that are supposed to be less expensive and less high-end, but after this stay, I wonder if those might actually offer a better overall experience.

Our stay at the Majestic Mirage for our 41st Anniversary was more than perfect! The resort and the room were both equally beautiful! Our butler Bolivar did go above and beyond by decorating our room beautifully for our anniversary. He also made sure to check in daily and to address any of our needs. If we needed anything, we just reached out and he made it happen.😊 The food in most of the restaurants was actually really good. The only issue I had is that sometimes the food could have been a little hotter. (Especially room service) The entertainment staff were all phenomenal! Definitely professionals that entertained us nightly! The pools and the beach areas were always kept spotless! The staff at this resort, definitely work really hard and deserve to be paid well. Could I pick on a few small things I noticed during my stay, sure I could. But when I look back on the beautiful week I had I really couldn’t have asked for anything more. I would definitely recommend this place to my family and friends and I would most definitely stay here again.