Caroline
extended_group · mag 2026
Propreté , l’amabilité du personnel
Les chambres sont pas modernes, vu du balcon pas terrible
Molto buono
324 recensioni
Ave. Xaman Ha Lote Hotelero no. 2 Fracc. Playacar, Playa del Carmen
Cosa è piaciuto agli ospiti
Cosa si può migliorare
Esclusivo Rifugio a 5 Stelle sul Mare
Servizi Esclusivi: Concediti il lusso del giardino, della terrazza e del ristorante. Approfitta del bar, dei sport acquatici e del campo da tennis. Rilassati nella piscina all'aperto, nel centro fitness e nel club per bambini.
Alloggi Comfortevoli: Riposati nelle camere climatizzate con comfort moderni quali TV a schermo piatto, balcone e bagno privato.
Divertimento e Comfort: Divertiti al parco giochi per bambini e all'area biliardo. Approfitta del personale multilingue a disposizione alla reception aperta 24 ore su 24.
Pronto per vivere l'esperienza definitiva di vacanza al mare all'Iberostar Tucan?
Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento. In risposta al Coronavirus (COVID-19) questa struttura ha adottato misure extra di sicurezza e igiene. A causa del Coronavirus (COVID-19) questa struttura sta adottando misure per proteggere la salute degli ospiti e dello staff. Pertanto, alcuni servizi potrebbero essere ridotti o non disponibili, così come le dotazioni. A causa del Coronavirus (COVID-19), ti chiediamo di assicurarti di prenotare questa struttura in conformità con le linee guida stabilite dal governo della destinazione, per esempio relativamente (ma non solo) al motivo del viaggio e al numero massimo consentito di persone per gruppo. A causa del Coronavirus (COVID-19) è obbligatorio indossare la mascherina in tutte le aree comuni interne. Credit Card charge INFO: The reservation charge will appear on the credit card statement in the name of: Hotelera Playamar, S.A. of C.V. For more information about the charge for this reservation, please contact the hotel. The name of the holder of the credit card used to pay must match the name of one of the guests listed on the reservation. The same credit card and government-issued ID must be presented upon check-in. Payments are not accepted at the hotel. Reservations that have not been paid for will be canceled before arrival. If an invoice is requested, it will be issued by Hotelera Playamar, S.A. de C.V., based in Mexico. An environmental fee of 32.57 mxn per night per room must be paid upon check-in. The type of bed selected is subject to availability at the hotel. The property does not accept reservations of 10 rooms or more. All bookings of 10 or more rooms will be considered a group and are subject to group terms and conditions. Guests are required to show a valid ID and credit card upon check-in at the hotel. All special requests are subject to availability and may incur additional costs. It is essential that the primary reservation holder be 18 years or older at the time of check-in at the hotel. Please inform the hotel of your expected arrival time in advance, using the special requests box when making your reservation or by contacting the hotel directly. Contact details appear on the booking confirmation. Children policy: From 0 - 2.99 years: Baby From 3 - 12.99 years: Child paying child rate From 13 years old: Adult Rate Child Rates are available in the hotel reservations department. A deposit may be required at the property.
Caroline
extended_group · mag 2026
Propreté , l’amabilité du personnel
Les chambres sont pas modernes, vu du balcon pas terrible
Jasproduction18
solo_traveller · mag 2026
“Improve the condition of the state room, rest of the resort very good”
The food was very good, restaurants
The state rooms wasn't as expected, A/C low performance, beds were too small, buildings without elevator
Stéphanie
family_with_children · apr 2026
The location: secured area, close to playa del Carmen city center(Quinta avenue) - the animals walking around in the resort - breakfast buffet
- snacks available during the day, and variety of the lunch buffet.
Aleksandra
family_with_children · apr 2026
“Excellent hotel, really loved it!”
Tbh the hotel is designed very well and managed very well. I liked almost everything. The hotel layout, food, the beach. The peacocks and animals on the grounds was a highlight for kids. I liked the jungle forest on the territory and that the property is decentralised, so you don’t see too many people.
I didn’t like that we were tricked into ‘a hotel tour’ and a free massage, which ended up being a 90 mins sales pitch. If we knew that it was a sales pitch of a membership, we wouldn’t have accept it. Not great to waste the whole morning and have a breakfast with a starcher, when all we and kids wanted was just to go to the beach.