Baran Dilan
family_with_children · ago 2026
“Ceiling collapsed on our baby's crib during our stay”
We stayed at this hotel with our 10-month-old daughter. On our last night (June 23, 2026), we returned to our room after dinner to find that the ceiling had collapsed. Large pieces of debris had fallen directly onto our baby’s travel crib, across the bed, and across the floor. Had our daughter been sleeping in her crib at the time as she normally would be the consequences could have been life-threatening. The hotel moved us to another room and offered to waive the cost of our final night. No further compensation was offered. When we formally requested a copy of the incident report, we were told this was an internal document and could not be shared with us. We have since filed formal complaints, and the matter is now being handled by our legal aid provider. We are not writing this review out of anger. We are writing it so that other families especially those travelling with young children are aware that this incident occurred and that the hotel’s response fell significantly short of what any guest should expect following a serious safety failure.