Corus Hyde Park Hotel

“Not enough beds!!”

Telephoned before arrival to check if we could have an early check in or if not, could we leave our bags. Was told an early check would cost extra. Upon arrival to drop off our bags, told our room was not ready anyway. Travelled as family of 5, myself, my daughter & 3 grandchildren. Told reception we would be late back as we'd booked Harry Potter studios. Arrived back at hotel approx 10pm to find our room had 2 double beds only. Rang reception & someone came to our room with a travel cot, youngest granddaughter is 7!!. Said this was not acceptable, only to be told there was nothing they could do as housekeeping had gone home. Asked for another room but was told there would be a discounted charge of £100 which was totally unacceptable as we'd booked & paid for 5 people. Best they could eventually do after nearly an hour was to give us a mattress, quilt etc for the floor. My daughter emailed upon our return home to complain, only to get a response from the hotel that it was our own fault that we didn't notify we needed 5 beds. If the booking is made for 5 people, then surely it's a given you need 5 beds! Very poor customer service Corus Hotel. Location of hotel was good, very close to Hyde Park but based on the treatment we received, will not return.

“Noisy. Impossible to get full night’s sleep”

I live next door to the Corus Hyde Park and they are the worst neighbours. I frequently get woken up in the middle of the night by delivery vans reversing down the mews to the service area and staff throwing things around or having conversations at the top of their voices in their breaks. Now the hotel is under refurbishment, we have all day noise and this often starts before 07:00 with the delivery of skips. I just got woken at 03:30 by a couple of guys throwing stuff into the back of a van. I imagine it must be really noisy for guests because I have triple glazing and still get woken up, including weekends.

A decent accommodation for the price although some cleaning, specifically air vent grills, could use some attention. The bathroom is not particularly nice but this seems to be the standard in these older London hotels/ buildings. The TV also was not too great and only played music stations and a few select old shows. Staff was always great and it is located very close to Lancaster Gate and Paddington is not too far so getting around on the tube was easy from here. Hyde park is close by for having a nice walk about with the family. Would stay again since the tested were reasonable.

“Nice hotel opposite Hyde park.”

Looking at some of the bad reviews beforehand we were a bit worried,but personally although our room was on the smaller side,it was spotlessly clean,nice bathroom and a comfortable bed.also had tea and coffee in the room.check in was easy with friendly receptionist.definitely would use this hotel again.