Hotel Muare & Spa Tulum

I was not happy or comfortable at this hotel. I clumsy even be there since I was full of mosquitos since the morning. All day everywhere. Even inside the pool. I don’t recommend this hotel also to get to the hotel there’s no street and is very bad neighborhood

The pool was not clean. The management was very poor. We left one day after booking four days with no refunds. We are not allowed to have guest. Even though we had family member who was visiting from other hotels The pool was not clean it was it ready for a guest. The best thing about this resort was yoga class in the morning. It is nothing like it advertises in the pictures.

Friendly staff.

“I had an amazing time and was able to get some amazing pictures for my birthday. They put roses in my plunge pool and I”

The property was beautiful and the drinks were delicious. The staff was very kind and helpful. They made my stay wonderful and really looked out for me. They made my birthday really special and I'm really thankful for them. Upon leaving they gave me a cute bracelet.

They don't have a late-night menu. They bikes they had were very old. The rooms don't have TVs. You had to pay an additional fee for spa area access. The mini bar was expensive and the pretzels were stale. They have a 711 around the corner if you want a late-night snack. Also the food was kinda expensive and not as good as the other resorts I stayed at.