TAT YUEN
family · ott 2025
Property is beautiful. And staff is friendly. Dinning is very good
Eccellente
694 recensioni
Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO, 77569, Cancun
Cosa è piaciuto agli ospiti
Cosa si può migliorare
Esperienza di Spa di Lusso
Concedetevi massaggi, trattamenti per il corpo e trattamenti viso presso la nostra spa, per poi rilassarvi in 4 piscine all'aperto e in un campo da tennis all'aperto.
Ristorazione e Intrattenimento Inclusivi
Gustate la cucina locale e internazionale in 7 ristoranti, approfittate del servizio in camera attivo 24 ore su 24, e rilassatevi in vari bar e lounge con bevande rinfrescanti.
Alloggi Eleganti ed Eventi
Soggiorna in camere eleganti dotate di biancheria di alta qualità, balconi e servizi moderni. Per eventi, la struttura offre un centro business, ampi spazi per riunioni e servizi di concierge attenti.
Per prenotare il vostro soggiorno in questa struttura esclusiva, all-inclusive e riservata agli adulti a Cancun, visitate subito il nostro sito!
• 24-hour pool access • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. • Guests under 18 years old are not permitted at this adults-only property. • Only registered guests are allowed in the guestrooms. • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. • No pets and no service animals are allowed at this property. • Cashless payment methods are available for all transactions. A deposit may be required at the property.
TAT YUEN
family · ott 2025
Property is beautiful. And staff is friendly. Dinning is very good
Emily
partner · ott 2025
Beautiful time we had
Milton
friends · ott 2025
Couples teaort
Luca
partner · ott 2025
The room was always spotless, which we appreciated, but the mosquito problem was quite bothersome. The staff, with the exception of Sandra at the buffet, often seemed disengaged and unfriendly. The waiters at the Mexican restaurant and Olivia were particularly dismissive, which made us feel unwelcome. Though this didn’t spoil our vacation, a warmer attitude from staff would improve the experience. The food was underwhelming. The breakfast buffet felt repetitive, and lunch and dinner options there were even less appealing. The restaurants served average dishes, but the service was quick, which we appreciated. It was surprising that food couldn’t be ordered poolside—a first for us at any resort. Lunch at the grill seemed dry, and many guests didn’t finish their meals. The beachside spot offered only burgers, fries, and hot dogs, which were unappetizing. Facilities also fell short. The elevators were often dirty, making us hesitant to touch buttons. Roof leaks during rain created hazards. On a positive note, each room had a handy cubby for room service items. The second pool was quiet and relaxing, though only two pools are available for non-Serenity guests. A staff member cleaned sunglasses at the main pool, a lovely touch we wished extended to the quieter pool. The café’s offerings, especially the ice cream, were consistently enjoyable. Overall, while some amenities were nice, improvements in staff friendliness, food quality, and maintenance would enhance the stay.