Hacienda Encantada Resort e Residenze

“Couple stay”

This place is amazing! It has the best service and great food. Chef Dani made the best food for us, and Alejandro was the best waiter for the 4 days we were staying! Mistrain was a very helpful manager, directing us in all the right directions!

“Dirty, noisy hotel! Poor management”

We rented a villa which was spacious but dirty. There was rust along the shower floors, soap scum all over the glass shower walls and black mold growing in one section. We asked to move rooms and were denied although the resort appeared empty. The food was tasteless and ridiculously expensive. A 4 person lunch with only tacos was $188. The food was bland and small portions. Although we paid in full prior to arrival we had to pay more money upon check out for trash and sewage. But the scariest part was the electrical issues that caused sparking when using a har dryer. It actually blew up my Dyson curling iron. I feel this hotel is unsafe. Ps. The smoke detector in the master was like a strobe light blinking rapid green throughout the night. Extremely disappointed

“Beautiful place to stay”

Location was exceptional. Atmosphere was good. Villas need some love. Miguel V, Guillermo, our concierge, Trinidad, our concierge, Marco, our cart driver were beyond exceptional and is why we always come back

“Amazing customer service!!! 1000%”

Miguel Venessa and Joan Vasquez and the rest of the wait staff did such an amazing job making sure we were well taken care of during our family vacation! Very professional, very friendly, very attentive to our needs, and always with a smile. They made our vacation effortless!! I would recommend this resort and these gentlemen to oversee you.