Grand Sunset Princess - Tutto Incluso

הארוחות היו מגוונות החדרים גדולים מאוד ונקיים הרבה בריכות מקומות אוכל וברים בכל פינה

למרות שזה היה הכול כלול לקח לברים מלא זמן להתייחס אליינו מה שגרם לנו לא באמת לנצל את הכול כלול

“Tres bon resort famille, ambiance tropicale et sophistiquée”

Chambre spacieuse Grand parc tropical avec nbses piscines et toboggans, plein d'espaces calmes, de nbx animaux deambulent dans le parc (attention aux coatis qui volent la nourriture) Plage tres belle avec nbx fauteuils Restaurants et bars sympas et de bonne qualité On y etait hors saison donc personne dans l'hotel, pas de queue, pas de bataille pour les fauteils

La plage était envahie de sargasses donc impossible de se baigner mais l'hotel n'y peut rien Hors saison donc de nbx restos et bars surtout sur la plage n'etaient en activité Gros bemol : le staff propose des photos avec des petits singes qui forcement sont stressés (je croyais que cette pratique etait interdite)

“Buena ,la repetiria a pesar de lo del aire ,lo demas fue muy bueno”

Me gusto mucho la atencion ,muy agradecidos con los tips y la comida un 10 de 10

El aire no estaba frio ,y me cambie de habitacion y no cambio ,me imagino que por ahorrar electricidad nunca entendi

“1-Star Review – Extremely Disappointed After My 7th Stay”

I am extremely disappointed with how I was treated during my current stay at Grand Sunset Princess. This was my seventh time staying at this resort. Over the years, I’ve chosen Princess because I believed in the quality of service and hospitality. I’ve spent thousands of dollars here and have recommended it to family and friends. Unfortunately, this experience has made me seriously question whether loyalty means anything to this resort. Before arriving, I was quoted $187 per person to upgrade to Platinum. However, when I checked in, I was suddenly told the upgrade would cost nearly $2,000. I understand that prices can change, but an increase of this size without any clear explanation is completely unacceptable. What made the situation even worse was the attitude of the employee assisting me. Instead of listening or trying to help, he was rude, dismissive, and showed no interest in providing good customer service. I have never been treated this way at any resort—especially not one I’ve stayed at seven times. I wasn’t asking for anything special. I simply expected honesty, professionalism, and respect. Instead, I felt like my loyalty meant absolutely nothing. I left the front desk feeling frustrated, embarrassed, and extremely disappointed. This experience has seriously impacted my view of this resort, and I am now reconsidering whether I will return in the future. I hope management takes this seriously, looks into the pricing discrepancy, and addresses how guests are treated at check-in.