Grand Oasis Palm - All Inclusive

“Bad”

So disappointing. Two days in a row, we couldn't find any beach chairs, not on the beach or by the pool. When we asked for help, customer service just said, "Sorry, it's our busy season, we can't help." The next days, we had to set our alarm early in the morning to snag chairs. Every day, we waited 15 to 20 minutes in line for breakfast, lunch, and dinner just to get in. For what we paid, we had a terrible experience at this hotel. I wouldn't go back there even if it was half price.

“Great experience”

I went during March 2026, and I had a fantastic time. The buffet food was great and very clean; there were plenty of options for everyone. The drinks were also not watered down and were easily accessible. Our room was clean, and the shower was big with warm water. The service was very good; everyone was friendly. The one thing that went wrong was that we couldn't get beach towels for 3/4 of the days after asking multiple times and asking various people. I would happily go back again.

“Unhappy customer”

I was very disappointed with my stay at this all inclusive resort. The room was not properly cleaned on a daily basis, which was frustrating and below expectations. The food was also quite poor, lacking both quality and variety throughout the stay. Communication with the staff was difficult as many were unable to speak English, making even simple requests challenging. Additionally, the house wine was of a very low quality and not enjoyable at all. Overall, the resort did not live up to the standards typically expected from an all inclusive resort. I would not recommend this resort, it was the worst resort that I have ever stayed at.

“Too much work - hotel switch/name change.”

False advertising - bait and switch. We had previously vacationed at the grand oasis palm. The room looked as when we stayed overlooking the koi pond and lagoon. No stairs or ramps, and restaurant near the elevators and walk in pool near by, ideal for our twin infants and strollers. The grand oasis palm shared wifi, restaurants and pools with the hotel next door the grand oasis and everything between the two were open. On arrival at Cancun there were long line up to nexus kiosk just for them to tell you where to wait for the transfer. Upon arrival we were taken to the hotel next door the grand oasis ( the hotel that looks like 2 triangles) At check in we were told the grand oasis hotel was renamed to the palm and the old hotel was sold to the Hilton and not part of this hotel. They put us in room 504 which smelt musky, old and tired, no draws to put clothes and 6 hangers, the sink tap water smelt like grey water, tiles chipped, and shower filled up as you took a shower. How do they expect 2 adults to live out a suit cases never mind 2 infants as well. The elevators do not go down to the restaurants, beach area or theater for kids shows. There are ramps but none for the theatre and they are so steep and dangerous. Not wheelchair or stroller friendly as the ramps are 22-35 degree incline . Our double stroller had to be taken backwards down the ramps something my wife was unable to do. Going up and down the 7 ramps 4 or 5 times a day is too much work. The top ramp is dangerous as you have to keep left as there is an open stairs with only 6 inch clearance something I caught when one of my wheels went over the stairs the first time using ramps. Kids daycare is only 4 yrs and up, kids shows inaccessible by stroller. Captain Hook pirate boat is 3 yrs and older. We complained about the room and told we had to wait until the next day for the supervisor to give them the room scheduling. Wth computerized systems and they have to wait for a supervisor? We went back at 6am only to be told supervisor not in until 8 am. After breakfast we were told we have another room in the left triangle building but had to wait in our room for the bell boy for our luggage to be collected and again had to wait for the bell boy to deliver our luggage. Our new room was slightly better but nothing like the pictures. Again the room was tired, but at least it had draws and overlooked the grand oasis Sens nee grand oasis palm where we had previously stayed as the GOP. Although a lot of the access between the 2hotels is now walled over, and we later discovered on our own, that they still operate as before sharing pools and restaurants with limited access to restaurants for the GOP and we had to take the long way around to get to the other side. Utubes videos going back to 2023 showed the palm as it was back then and the pictures and description on Sunwing shows the rooms from the now Grand oasis Sens as the grand oasis palm. As I have been to this hotel before I would never have picked to stay on the left side of this hotel campus. It makes me wonder if you can ever trust this hotel chain not to bait and switch hotels names especially as I saw them renovating some of the rooms in the nicer part of the building but not the older side. Food was not much better than Cuba, with chewy beef, pizza was oven baked with fresh topping on a store bought cardboard base! In the buffet restaurant we had to wait to get 2high chairs. My wife would get food and we would still be waiting for 2 high chairs despite numerous request. Steak was chewy unless you paid at $150 for a tomahawk or lobster tail. Booking other restaurant was only the day before. Not a family resort unless your children are 4 yrs or older and like to climb stairs or steep ramps.