Grand Hotel Tremezzo

“The best of the best in Italian Luxury!”

As someone who has had the pleasure of visiting many incredible hotels in the world the Grand Hotel Tremezzo now has a special place in my heart that makes it uniquely stand out from all the rest. The property is the quintessential epitome of Italian Luxury. We had the privilege of celebrating their 116th birthday and let’s just say you can truly see how the staff all feels like a family as well as makes all of the guests feel the same! One staff member in particular went above and beyond for us and her name Tissy!

“Fantastic experience!”

A fantastic stay! Very clean, quiet, and in a great position. Friendly staff and excellent service. Highly recommended, we will definitely be back!

“Magic!!!”

An unforgettable stay! The hotel is absolutely stunning, with breathtaking views of Lake Como, elegant rooms, and outstanding facilities. The staff went above and beyond to make us feel welcome, and every detail was simply perfect. Exceptional service, delicious food, and a truly luxurious atmosphere. I can't wait to come back. Highly recommended!

“Disappointing Experience at a So-Called Premium Property – Avoid the Lakeview Suite”

I would rate 0 stars if I could. We stayed at the Grand Hotel Tremezzo for our final five nights in Italy, expecting a true luxury experience given the hotel’s reputation and pricing. Unfortunately, it fell well short of premium standards. Our Lakeview Suite was directly opposite a function room. On our second last night, a wedding was held on the property. While the music and guests were enjoyable to listen to, the post-event pack-down was not. Staff continued working loudly until at least 130am — wheeling trolleys past our room and repeatedly using the storeroom/emergency exit literally on the other side of our bedhead wall. The same storeroom was accessed again from 5am onward. As a result, we got virtually no sleep that night. The room layout made this disturbance unavoidable. The hotel was fully aware of the issue and offered a 20% discount as “rectification.” However, no one from management ever met with us despite our requests. They remained behind closed doors, which felt dismissive for a property charging premium rates. Service elsewhere was inconsistent. The kitchen repeatedly messed up orders. Every second table was being offered a free drink, surprise dessert and apologies for wrong orders, meals taking over an hour to arrive at lunchtime (think club sandwich and fries style taking that long). There are staff members addressing complaints all over the hotel. The gym is so old. Aircon is almost non existent, dumbbells missing and no full set. There is no fall on the suite shower floor despite it being a brand new renovation. Maintenance was unable to fix this as it’s structural so the bathroom floor floods every time it’s used. After staying at true luxury properties like the Four Seasons during our European trip, this hotel simply did not compare in service, attention to detail, or guest comfort. Do yourself a favour and look elsewhere on Lake Como. Villa d’Este, properties in Bellagio, or the upcoming Ritz would be far better choices. We cannot recommend the Grand Hotel Tremezzo, especially the Lakeview suites for anyone who expecting a genuine five-star service.