Finest Punta Cana by The Excellence Collection - Tutto Incluso

“Poor service”

Poor service. Was woken up from loud talking from staff outside of the room in the morning. More than once, had to wait for food at the market buffet because staff were huddled up talking. Couldn’t make reservations at some of the restaurants because always packed. I don’t like making reviews but this time I had to. I have payed less at other resorts and had better experiences.

“Finest, more likely Okayest”

The property at first impression is beautiful. The grounds are well-kept and flourishing, the bars are kept clean, and the beach is gorgeous. The restaurants are really nice and upscale, but the food is lacking. We stayed on the Adults Only side of the Excellence Club, and we found that the amenities are exactly the same as everyone else’s, except we had access to Dommo and the Excellence lounge. We did not visit the lounge. We loved the beach, but the vendors make it somewhat unwelcoming or uncomfortable. The front desk is unorganized and chaotic. We did not get a room until almost one and a half hours past our check-in time, which we arrived half an hour early for. We did not get a key to our room until 8pm, and they said they would bring it to us, but did not. We were supposed to have a honeymoon dinner, apparently, but were not told until the night before we checked out. The gentleman on the phone was kind and informative to us of the services regarding the dinner and he made the reservation. We arrived and the restaurant was unaware that it was supposed to be a special dinner. We never received turndown service and the minibar was poorly restocked. We did enjoy the complimentary hydrotherapy that was included with our terrace suite plus plunge pool, that we learned about via other guests. We loved Alexis at the swim-up bar & the several activities such as painting by the sea, bingo (bongo bongo), and poolside blackjack. There were several kids playing in the water on the Adults Only side, that several guests pointed out at the time. This did make our beach enjoyment a little less serene due to the yelling. The rooms were clean, but they mirrors, counters, and windows were not thoroughly cleaned. There is a $500 security deposit they made several couples pay upon check in. This thankfully was not an issue, but we feel the need to include this for other guests. The magic show, karaoke, live music, and circus show were very cool to experience.

“Only the finest at Finest Punta Cana!”

We had an excellent time at Finest! We had a great time with Aracelli, she's amazing and fun. Elvis and Manuel are kind and lovely, beautiful souls! Ismael and Freddy are friendly and charming. The resort is very clean, the restaurant offers a little something for every palate, and the view....absolutely breathtakingly beautiful! We definitely recommend Finest and will he back!

“Best memorable trip with my family!”

Best trip ever. I didn’t want to leave, it was so much fun!! Service was pretty good, rooms were nice and clean when I arrived. The beach is so beautiful and the pools were amazing. The workers are so nice and beyond great service like Mayelin the bartender at the Golden Bar. The Sweet Corner has so many good options to eat or drink and great service from Flor and Ambar. Thank you to the entertainment crew like Soleda and the others for making the visit very fun and lively. My family and I spent majority of the time at the pool so I’m deeply grateful for the Aqua/Limbo Bar crew like Lendy, Guillermo, and Jose. I’m so thankful for the services you gave my family and I. You guys are very welcoming and nice. I will never forget! Overall the workers in the resort are so nice and so accommodating to make your stay way more better than you expect. I will definitely be coming back to this resort. It was a trip where I got to make so many memories along with my family and the workers because of the great service I got, so I will never forget about this trip!! I totally recommend to visit this resort!