Fiesta Americana Condesa Cancun - Tutto compreso

“Overall great stay and a nice relaxing place.”

We got married at this hotel years ago so really enjoy coming back. The food options are always excellent. Cevicheria was great. Would be nice to have Tuna tostadas on the menu or another fish ceviche option for anyone with shell fish allergies. But the food was really good. Pools are all excellent and the service is always great too. Many of the staff have been there for many years so its clearly a good culture and vibe.

You need to reserve a lounge chair near the pools very early or otherwise miss out on a good spot. The smoking area is near the lobby bar so the sea breeze takes the smoke into the lobby bar sometimes. Not a big deal but for the non-smokers it would be more comfortable if that didnt happen.

“It could be much better”

Stayed from July 6–11 with my wife and 6‑year‑old son. The check‑in experience was terrible. The lobby is under remodeling with no A/C, no ventilation, long disorganized lines, and the hotel never mentioned this during booking. Even after waiting until the 3 PM check‑in time, we didn’t get our room until almost 4 PM. The A/C in the lobby and corridors throughout the hotel is also very insufficient. The beach had excessive seaweed every day. They clean it in the morning, but it’s not enough — the seaweed quickly piles up again, making the beach hard to enjoy and causing a bad odor. The room was clean and comfortable, and most staff were friendly. Breakfast and lunch at the buffet were good, and the pizza and ceviche were great. Dinner was disappointing — the Brazilian restaurant had low‑quality food and very few options. The Kids Club was excellent and the highlight of our stay. The staff were organized, attentive, and sent constant updates. Drinks at the pool bars were just okay, and service was noticeably slower unless you tipped extra. We enjoyed parts of the resort, but due to the check‑in chaos, lack of transparency, seaweed issues, weak A/C, and inconsistent service, we wouldn’t return.

“Good”

The staff in the property was amazing!!! Very kind and helpfully.

When I arrived to hotel the main entrance was in repair its structure. When I saw this, I thought did a terrible decision, but then when I up to lobby floor was different.

“buena”

alberca y restaurantes

q no cumplieron con algunas de las amenidades que prometieron, los mayordomos no te daban acompañamiento, en la habitacion no rellenaron los productos de ducha, no cambiaban los cartuchos usados de la cafetera