Hotel Armani Dubai, Burj Khalifa

“Excellent experience”

5* reviews for the staff and specially for Gracer who made our trip an unforgettable experience. Definitely going back

“Hotel Armani”

We recently stayed at the Armani Hotel Dubai and overall had a very pleasant experience, mainly thanks to the exceptional concierge service. Ashraf Khattab from the concierge team was outstanding. Truly a 10 out of 10. Extremely professional, attentive, and always ready to assist with efficiency and warmth. He made a real difference in our stay and represents the level of service one expects from a luxury property. However, I would not recommend booking the largest suite on the 38th floor. While the space itself is impressive, the amenities did not match the expectations for a suite in this category. There were very few in room amenities, and no complimentary fruits or small snacks available for guests to enjoy throughout the day, which is something typically offered at hotels of this level. For a flagship suite, the experience felt surprisingly minimal. In summary, excellent concierge service, but the top suite did not fully justify the premium price.

“The BEST Birthday Present...Ever!”

The BEST birthday one can ask for! Staying at the Armani Hotel Dubai to celebrate my birthday was truly unforgettable. From the moment I stepped into the sleek lobby inside the iconic Burj Khalifa, I was enveloped in pure elegance. The rooms are spacious, calming, and immaculately designed, featuring subtle lighting, rich textures, and state-of-the-art technology. I was upgraded to a suite (room 825) through my AMEX card, overlooking the Dubai Fountain and offering a mesmerizing view both day and night. Every element—from the bedding to the bathroom amenities—reflected top-tier quality. The service was exceptional. The Lifestyle Managers went above and beyond to personalize every aspect of my stay, anticipating needs before I even mentioned them. The Armani Spa and the gym were one of the BEST I've used. The hotel arranged my dinner reservations and transportation, and even surprised me with a small gift to celebrate my Birthday. The location couldn’t be better—direct access to The Dubai Mall, and of course, being inside the world’s tallest building adds a special magic to the entire stay. In short, the Armani Hotel is not just a place to stay—it’s a complete experience of refined luxury. Perfect for couples, business travelers, or anyone looking to indulge in impeccable style and comfort. I am already looking forward to my next visit. You will not be disappointed. T

“Not a Five Star Stay”

We arrived at this hotel in mid-December and were given a pleasant welcome. Unfortunately, that was the highlight of our stay. A couple of nights in, we were awakened early in the morning by extremely loud drilling. When I complained to the front desk, I was told, without any apology, that the hotel shares the building with private residences and was unaware of the construction. We were assured it would not happen again. That assurance was meaningless, as the drilling resumed the very next morning and continued throughout the entire day. After complaining again, management finally moved us to another room away from the residential area. Only then did we receive an apology. I spoke directly with the on-duty hotel manager and explained that when you are paying over $800 per night at a so-called five-star hotel, uninterrupted sleep should be the bare minimum expectation. Being woken up by construction noise and unable to stay in your room during the day is completely unacceptable at this price point. After repeated complaints, the hotel offered to comp us a buffet dinner, which felt inadequate given the severity of the disruption. There is no denying that this is a beautiful property with excellent restaurants and a convenient location. However, none of that matters if you cannot sleep or relax in your room. The hotel’s inability to control or properly respond to issues stemming from the adjacent residential units is a major flaw, and it was handled poorly. If you are considering staying here, do not prioritize fountain or city views. Instead, insist on a room far away from the residential area. Most importantly, do not expect problems to be handled at the level one would reasonably expect from a true five-star hotel.