Waldorf Astoria Riviera Maya

“Gone down hill”

This is our third year staying at the Waldorf. This year they introduced an all inclusive scheme. It’s not going well. We were woken up with our room full of cigarette smoke. Another night drunk party people woke us by screaming and loud music at 1am. My wife’s birthday dinner at Malepque was ruined by the same group yelling and screaming in the restaurant. It’s sad but this is our last year coming here. I wouldn’t recommend if you’re looking for a quiet place to vacation in luxury. It’s turned into a cruise ship atmosphere

“Amazing Visit!”

Impeccable Service! Mayra was very helpful planning fun trips to Isla Mujeres and Xplor Park!

“Amazing staff members”

All of the staff members were extremely kind to my whole family and make the experience unforgettable. Some staff members that stood out to my family was Samuel at the restaurant malpeque, Samuel always had a smile on his face and his service was out of the world. Another member who was very helpful was Adrian at Chaya, throughout all the meals Adrian was quick with his service and from the moment we were seated he changed my families experience. Lastly one more member who stood out on our trip was Javier by the pool. Javier was extremely kind to my family and always made sure we were satisfied. Overall the trip was amazing but these individuals were what made the experience.

“Amazing location and views”

Perfect location for a vacation in Cancun - away from the noisy hotel zone yet close enough to most things to do! Resort itself is amazing - higher floor oceanfront suites have really nice view of the sunrise and the ocean in general. Staff were all super nice. Thanks to Brie for helping us with reservations and activities.