Waldorf Astoria Ámsterdam

“Enjoyed the garden the most”

The location

The rooms do not have e views

“Overall amazing stay!”

My partner and I stayed here a few weeks ago, and from the moment we booked, the experience was exceptional. We even received an email before arrival asking if we had any special requests, which was a lovely touch, and everything we requested was fulfilled perfectly. From the transfer from the station to arrival at the hotel, the service was fantastic. The staff were incredibly attentive, always on hand to help with our bags and opening doors as we came and went. We were also fortunate enough to receive a room upgrade, which was amazing. The room itself was beautifully decorated, spotlessly clean, and made our stay feel even more special. The breakfast also deserves a special mention, as it was honestly one of the best hotel breakfasts we have had. The quality and selection were excellent, everything was fresh and beautifully presented, and it was the perfect way to start each day. It really complemented the overall luxury experience of the hotel. What really stood out, however, was the staff. Every member of the team was friendly, welcoming and genuinely went above and beyond to ensure we had a wonderful stay. The only slight hiccup came on the day of departure. After breakfast, we headed back to our room to finish packing before checking out, as we were quite tight on time and had a train to catch. However, we found that our key cards had been deactivated and we were locked out of the room. This meant we had to go back down to reception, where we were immediately asked about a small outstanding room dining payment that had apparently not gone through. It appeared that payment had been attempted overnight rather than simply being settled upon departure, as is the case in most hotels. While the amount was only small and we had every intention of paying it at checkout, being locked out of our room felt like a rather strange and somewhat insulting practice, as it gave the impression that it was assumed we were not going to settle the bill. This was not something that had been explained to us on arrival and is not what we would have expected from a hotel of this calibre. Had it caused us to miss our train, it could have been a much more frustrating experience. That being said, this was a minor issue in what was otherwise an exceptional stay and it certainly did not outweigh the outstanding service we received throughout. Overall, we had a fantastic experience and would still happily give the hotel 5 stars. The level of service, attention to detail and warmth from the staff made this a truly memorable stay, and we would not hesitate to return. Thank you to everyone at the hotel for making our visit so special.

“The best concierge at the property”

I was so fortunate to recently stay for the fourth time at the Waldorf Astoria Amsterdam, and once again it exceeded every expectation. It takes a lot to truly impress me, and this hotel is simply faultless — from before you even arrive. Before our stay, we needed to have some lost items sent to the hotel. The team followed up multiple times, ensuring everything was organised and waiting for us. That level of care and attention immediately sets the tone. The uniforms are among the most beautiful I have seen anywhere, the food exceptional, and the service without peer. But what truly makes this hotel special is the people. Every single staff member knows your name, remembers your preferences, and makes you feel genuinely recognised — even if they have been away for a few days. There is such generosity of spirit and a willingness to give their time. Somehow, despite being a world-class hotel, it feels as though you are the only guest. My greatest thanks and praise, however, must go to Peter, the Head Concierge. He is a true master of his craft and the perfect example of what exceptional concierge service should be. I have little interest in “touristy” restaurants or experiences that anyone can simply find online. A great concierge should understand the guest, their tastes and what will make their experience memorable — and Peter does exactly that. He curated every recommendation perfectly for us, and every suggestion was outstanding. While travelling onwards to Dubai, Peter asked where I was staying. I had not yet made any plans. He took the time to understand my preferences and suggested the Waldorf Astoria Dubai. It sounded exactly right, so I trusted his judgement — and I am so glad I did. He organised everything, including my airport transfer, which was especially appreciated as I was travelling without my husband. I have absolutely loved my experience at the Waldorf Astoria Dubai as well, and I have Peter to thank for helping create such a seamless continuation of my journey.

“מלון אלגנטי ומעודן”

מלון מדהים ומאוד סטייליסטי מאופק ואלגנטי. שרות יוצא מהכלל..העל עם חיוך ובשקט. הנוף לתעלה נהדר. היה חם ממש והמזגן עבד טוב מאוד! שכחתי במלון שמלה אהובה והם מצאו אותה. הספא ממש יפיפה ומפנק! עם גינה יפיפיה ביציאה מהספא. מלון מאוד מומלץ והמבנה יפה מאוד . יום אחד הגענו מאוחר, והביאו אוכל כשרות חדרים, עם מפה לבנה ועריכת שולחן יפה מאוד בחדר הגדול. בקיצור נהנינו ומודים למלון היפה