Excellent
2,345 reviews
What guests liked
Could be better
Luxurious Accommodation
Experience 5-star luxury at VP Plaza España Design in the heart of Madrid. Enjoy stylish rooms with exclusive décor, modern amenities, and some with terraces offering stunning views.
Fine Dining and Relaxation
Indulge in a buffet breakfast or Mediterranean cuisine at Botania. Unwind at the Ginkgo Sky Bar with panoramic city views. For wellness, visit the Biloba Spa or explore the green areas.
Convenient Location
Located in Gran Via, the hotel is a short walk from Plaza de España metro station and major attractions like the Royal Palace. With meeting rooms, parking, and proximity to shops and public transport, VP Plaza España Design offers convenience and luxury in Madrid.
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For nonrefundable reservations, the hotel will send an email with a prepayment link attached in order to prepay the reservation in advance. If in 24 hours from the confirmation the payment has not been confirmed through the link, the hotel may cancel your reservation. Please note that when booking a rate where payment is due before arrival, VP Plaza España Design will provide detailed payment instructions, for example a link to a secured payment platform. SPA access is reserved for adults and children 13 years old and above. Children must be accompanied by and adult. The cost per entry is EUR 10, with exceptions for Junior Suites, Junior Suite with Terraces and Presidential Suite guests. The swimming pool is only open during the summer season. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Swimming pool: Closed from Wed, Sep 16, 2026 until Sun, May 16, 2027 A deposit may be required at the property.
Overall cleanliness was noted as good, though some mentions of maintenance issues.
Outstanding service with polite and attentive staff, contributing greatly to guest satisfaction.
Perfectly situated for exploring the city, with excellent accessibility.
Modern and comfortable rooms, though some issues reported with specific room types.
Nice amenities were generally appreciated, but some services were called into question.
Good value relative to quality, though some guests felt certain aspects did not match the 5-star expectation.
Breakfast options well-reviewed, although service during busy times could be improved.
Guests consistently reported an excellent experience overall, with few significant complaints.
Mourad
family_with_children · Aug 2026
“À part les odeurs que nous avons trouvé le premier jour dans la chambre qui ont disparu après la visite du plombier et l”
Le personnel de la réception est souriant et accueillant la femme de ménage est top la chambre est bien nettoyée et bien équipée
Le personnel du restaurant tire la tête , et très pressé de ramasser et partir. Un hôtel de 5 étoiles se doit de mettre la clientèle à l aise pendant le petit déjeuner .
felipe
family_with_children · Aug 2026
“Lovely hotel, completely undertrained staff.”
Nice design and rooms.
Terrible and hostile customer service. The staff treated us in a highly derogatory manner just for moving a chair on the terrace. Later, we wanted to enjoy the complimentary champagne provided by the hotel on the terrace, and staff aggressively questioned why we were drinking it there.After an argument, they refused to serve us and called security. The security guard was completely contemptuous, telling us to go drink in our room or "go home."To make matters worse, the manager's response the next day was incredibly dismissive. He gave us a brief, basic apology, claiming he was "investigating the case" without offering any real solution. Avoid this hotel if you expect basic respect and hospitality.
Maria Konstantina
extended_group · Aug 2026
“Lovely stay”
Everyone was very helpful and attentive and the location is very good
I liked everything
Roberto
couple · Aug 2026
“Excelente estadia em Madrid”
Localização excelente Equipe funcionários impecável Quarto sensacional