maryam
Sep 2025
It was really old at night inside the room. It was uncomfortable
Excellent
182 reviews
What guests liked
Could be better
Spa Services: Indulge in massages, body treatments, and facials at the spa for a truly rejuvenating experience.
Culinary Delights: Enjoy a variety of dining options including Argentinean cuisine at South American Grill and unwind at the bars/lounges with refreshing beverages.
Convenient Amenities: Benefit from services like dry cleaning, a 24-hour front desk, and multilingual staff. Also, take advantage of free valet parking on-site.
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• Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. A deposit may be required at the property.
Guests frequently mentioned the cleanliness of the resort, but some reported minor issues that affected their comfort.
Overall, many guests praised the staff for their attentiveness and service quality.
The resort's location was highlighted as great, with beach access and beautiful views.
Most guests were satisfied with the room quality but noted issues such as dampness in some rooms.
Amenities such as the pool area and gym received high praise from guests.
The all-inclusive packages were appreciated, though some guests desired more food options.
While some food experiences were amazing, others, including room service, were criticized.
Many guests overall enjoyed their stay, citing positive experiences and a desire to return.
maryam
Sep 2025
It was really old at night inside the room. It was uncomfortable
WILLIAM
Sep 2025
Maybe it was the fact that it was the “rainy season” but our room was extremely damp. You could feel the wetness in the air. I ended up with a minor cold by the end of our stay. Room service food was awful. Bucanero food was also well under par. My wife got food poisoning from dinner at Neptune’s one night. Spa was great and the rest of the restaurants were okay I guess. The breakfast buffet was really good and they have a fantastic gym.
Cynthia
Sep 2025
Property next door usually has restaurants included as well but under major construction. Staff after check in didn’t seem interested
Patricia
family_with_children · Sep 2025
We really enjoyed our stay here. Great staff great service over all. Clean rooms,clean pools, great restaurants, and great service. Definitely coming back to stay here.