Trilussa Palace Wellness & Spa

“Everything”

Our Stay at the Hotel We had a wonderful experience at the hotel from the moment we arrived. The hotel completely met all of our expectations and provided everything we needed for a comfortable, enjoyable, and relaxing stay. The atmosphere, service, and overall experience were excellent, and we would absolutely recommend this hotel to anyone visiting Rome. Matteo’s Outstanding Service However, Matteo truly took our experience to another level. He is an incredibly kind, warm, attentive, and service-oriented person. He took care of us exceptionally well and always made us feel welcomed and valued. No matter what we asked, Matteo was always happy to help. He gave us detailed and thoughtful answers, went above and beyond to assist us, and made sure we had everything we needed. What stood out to us the most was his genuine warmth, friendliness, and care for the guests. His positive attitude and kindness made our stay so much more enjoyable. Even though the hotel already exceeded our expectations, Matteo made the experience twice as special. His service truly made a difference, and we are very grateful for everything he did for us. We would absolutely recommend this hotel to everyone we know, and Matteo is definitely one of the main reasons why. He is a wonderful representative of the hotel and deserves all the appreciation and recognition for his outstanding service. ❤️

“Friendly, attentive, clean and cool!”

Lovely stay and would recommend. What really stood out for us was the customer service. Responses to emails ahead of the trip were very prompt and professional, and the warm welcome we received when we arrived really set the tone for a positive and comfortable stay - management should be proud of their staff as you cannot underestimate the importance of making guests feel at ease and welcome as soon as they arrive. We arrived a few hours before check in and appreciated being allowed to leave our bags in a storage room - being offered bottled water before we headed off for a little explore was a kind touch. It’s v hot in Rome atm and we were grateful to receive a message to let us know our room was ready (earlier than expected) and our bags were waiting for us in our room. We also appreciated the ice bucket delivery to our room, and a complementary bottle of fizz. In terms of the hotel itself - its very clean, great location (there’s a super market and mini market close by, and restaurants a short walk), quiet (we had a room with a balcony and couldn’t hear traffic when windows were closed) and great air con. Overall a lovely stay - the highlight being the staff and their approach. Keep doing what you’re doing - it works and is appreciated! Thank you!

“JUST AMAZING”

We stayed at Trulissa Palace Hotel in Rome from the 8th–10th and honestly, it was amazing. We were a little sceptical after seeing some of the negative reviews, but it completely exceeded our expectations and we genuinely couldn’t fault our stay. From the second we arrived, the staff were so lovely, welcoming and helpful. Every time we had a question, they were more than happy to help and were always so informative. The hotel itself was absolutely spotless — genuinely, there wasn’t a single bit of dirt anywhere. Everything was so clean and well looked after. We stayed in what I believe was one of the more basic rooms, but even that was exceptional. We had a balcony, a mini bar and everything we could have needed was provided. One night, our TV stopped working at around 12–1am, and they immediately sent someone up to help us. He had a little look around and managed to get it working again, which we really appreciated considering how late it was. We also booked the spa, which you get at a discounted price as a hotel guest (up to 30%, I believe). Unfortunately, we completely overslept and missed the time we had booked, but they were so understanding and more than happy to let us go in a different slot instead. Everyone was just genuinely so kind and accommodating. Breakfast was included with our stay and there was such a huge variety, so there was loads to choose from. The rooftop bar was also amazing. We unfortunately didn’t get the chance to eat up there, but we went up for a quick drink and it was lovely. The location was also perfect. It was so close to the centre and there were loads of transport options nearby — buses, trains, bikes, electric scooters, pretty much everything you could need. It made getting around Rome so easy. Overall, we genuinely loved our stay here. The hotel was beautiful and spotless, the location was great and the staff were honestly some of the nicest and most helpful we’ve come across. We were so impressed, especially considering we had been a little put off by some of the reviews beforehand. I would 100% recommend staying here and would definitely come back! ♡

“Wonderful stay”

Excellent Staff very friendly and always helpful. I would highly recommend staying at this hotel and eat at the restaurant and definitely use the Spa.