Petar
couple · Jul 2026
“There are hotels that offer five-star service, and then there is The Plaza!!!”
There are hotels that offer five-star service, and then there is The Plaza. My recent stay was one of the most memorable hotel experiences I have ever had. I wanted to surprise my wife during our stay, as I had purchased a beautiful Cartier piece of jewelry for our anniversary on the day we arrived. I reached out to the Guest Experience team a few days before our arrival, and from that moment on, they went above and beyond to make every single detail absolutely perfect. Aya and her incredible team were in constant communication with me, literally around the clock, discussing even the smallest details to ensure the surprise would be flawless. Their dedication, professionalism, and genuine care exceeded every expectation. They didn't just organize a surprise,they helped create a memory that my wife and I will cherish forever. I would also like to express my sincere gratitude to Leah, the Director of Sales, who was incredibly helpful with my booking and made the entire process smooth and effortless. Her kindness and professionalism were truly exceptional. The entire team at The Plaza deserves recognition. Every interaction was warm, genuine, and thoughtful. You can immediately feel that this hotel has something many luxury hotels have lost - it has a soul. Our room was elegant, spacious, beautifully maintained, and exceptionally comfortable. Every detail reflected the timeless character and prestige of this iconic property. Thank you to everyone at The Plaza for making our anniversary so unforgettable. We will certainly be back, and I will recommend your hotel to anyone looking for not only world-class luxury but also truly heartfelt hospitality.