957pankaja
Couples · Aug 2026
“The Best Customer Service and Experience”
This was an absolute fantastic experience. The rooftop pool on the 38th floor was perfect. Shannon deserves all the kudos for a customer service that was perfection. Thank you!
Excellent
552 reviews
What guests liked
Could be better
Luxurious Accommodation
Experience air-conditioned rooms with modern amenities and elegant decor at Sofitel Mexico City Reforma. Each room features a flat-screen TV, a private bathroom, and a comfortable seating area for your relaxation.
Dining and Leisure
Indulge in exquisite dining at the on-site restaurant or unwind with a drink at the hotel bar. Take a refreshing dip in the indoor pool or enjoy personalized service from the concierge. Stay connected with complimentary WiFi throughout the property.
Prime Location
Conveniently located just steps away from the United States Embassy and iconic landmarks such as The Angel of Independence, our hotel offers easy access to the best of Mexico City. Don't miss the chance to explore the city while staying at Sofitel Mexico City Reforma.
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Guests under the age of 18 can only check in with a parent or official guardian Family policy: Accommodations and breakfast are free for 2 children under 6 years old sharing parents' room at our Balta restaurant, when booking a Breakfast included rate.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.
No major issues mentioned, but the pool area was noted as slippery.
Service received high praise throughout multiple reviews, especially from staff members like Juan and Rodrigo.
The hotel is conveniently located on the Reforma, ideal for celebrations.
Rooms had excellent views and were described as beautiful and deluxe.
The pool and club lounge were highlighted positively, though the gym could be improved.
General sentiment suggests a good value given the experience, despite minor issues.
Food and drink options received positive feedback; standout service at Cityzen.
Guests reported an overall fantastic experience with specific mentions of special occasions like anniversaries.
957pankaja
Couples · Aug 2026
“The Best Customer Service and Experience”
This was an absolute fantastic experience. The rooftop pool on the 38th floor was perfect. Shannon deserves all the kudos for a customer service that was perfection. Thank you!
jos_pablop626
Couples · Aug 2026
“Best of México City”
Amazing. No more words needed.
philipcJ4126FI
Solo travel · Aug 2026
“Sky vows with Mezcalitas”
Great drinks reccomendarions. My server Ernesto was awesome. Will try to come back before the end of my trip to enjoy the great views the amazing drinks and the fantastic service
watchr2026
Solo travel · Aug 2026
“Ernesto rocks”
This place is awesome and the drinks are great. You’re 40 stories up and the service/staff is so friendly. Ernesto was my server and he was just so good. If you want a view and a good cocktail, come here.