Lucy
family_with_children · Aug 2026
“We had an excellent time at here as a snails of 5 with a young child and teenagers. Perfect apartment for us”
Excellent location Staff friendly and helpful facilities good Apartments clean and comfy
Excellent
4,617 reviews
What guests liked
Could be better
Luxurious Accommodation in the Heart of Madrid
Modern Amenities and Services
SmartRental Collection Gran Vía Capital offers free WiFi, a 24-hour front desk, and air-conditioned units with a range of convenient appliances. The property also boasts a modern restaurant serving Japanese cuisine and a rooftop pool for guests to relax and unwind.
Convenient Location and Nearby Attractions
Situated just 600 meters from Madrid's city center, guests can easily explore popular attractions like Gran Via Metro Station, Gran Via, and Thyssen-Bornemisza Museum. Additionally, the hotel provides easy access to sightseeing tours and a paid airport shuttle service for added convenience.
Family-Friendly and Accessible
With family rooms and facilities for disabled guests, SmartRental Collection Gran Vía Capital ensures a comfortable stay for all guests. Each unit comes with essential amenities, including bed linen, towels, and a private bathroom, making it a perfect choice for families and travelers with special requirements.
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Jacuzzi and hydromassage bathtubs are assigned to some room types. They will be available upon prior reservation of those specific rooms. A Security Deposit may be required at check-in. Daily cleaning: On request, free of charge Change towels: Consult policy in the establishment Sheet change: every 6 daysThis property does not accommodate bachelor(ette) or similar parties. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
There were reports of poor maintenance and issues with cleanliness in some reviews.
The staff was described as friendly and accommodating, with specific praise for their assistance.
The location was consistently praised as excellent and convenient for accessing tourist attractions.
Some mentioned the rooms being adequate, but there were complaints about size and some maintenance issues.
Amenities like the rooftop bar and restaurant were well-received, though some room facilities needed improvement.
Considered good value for an apartment setup compared to average hotel rates.
The dining options received mixed feedback, with some praising quality and others noting a limited selection.
Generally positive experience despite some noted issues.
Lucy
family_with_children · Aug 2026
“We had an excellent time at here as a snails of 5 with a young child and teenagers. Perfect apartment for us”
Excellent location Staff friendly and helpful facilities good Apartments clean and comfy
Victor Palazon
solo_traveller · Aug 2026
Todo muy bien sobre todo la ubicación y el personal. Las habitaciones son muy bonitas y limpias
La piscina del ático es un poco pequeña para la gente que tiene en verano. Pero para refrescarte un poco y seguir disfrutando del centro de Madrid, está bien.
Johannes
family_with_children · Aug 2026
“Das Personal macht den Unterschied, klasse!”
Klasse Lage sehr zentral gelegenes Hotel. Sehr freundliches und hilfsbereites und ehrliches Personal auf das mann sich auch in außergewöhnlichen Situationen voll verlassen kann. Wir haben das Frühstück und die Rooftop Baar sehr genossen. Die sehr große private Dachterasse unseres Appartements war der Ort an dem wir uns meistens mit unseren Kindern aufgehalten haben.
Leider ist der Pool nur ca. 40 Zentimeter tief und damit nicht zum Schwimmen geeignet.
Emma
family_with_children · Aug 2026
“Had a great stay. Room had everything we needed, location was excellent, check in and out was quick and easy.”
Location was perfect, right down the street from the hop on hop off bus, was able to walk to nearby shops.