Julio
couple · Jul 2026
“Bueno”
Personal
Los elevadores no sirven
Carretera Cabeza de Toro, 23000 Punta Cana
What guests liked
Could be better
Luxurious Accommodation
Serenade Punta Cana Beach & Spa Resort, located steps away from Cabeza de Toro Beach, offers 5-star air-conditioned rooms with modern amenities and stunning sea views. Each room features a private terrace, flat-screen TV, and a safety deposit box for your convenience.
Relaxation and Entertainment
Enjoy the outdoor swimming pool, hot tub, and children's playground during your stay. Indulge in a rejuvenating spa treatment or savor delicious meals at the on-site restaurant. With free WiFi and room service available, your comfort is our priority.
Convenient Location
Situated near Barcelo Golf Bavaro and Cocotal Golf and Country Club, our resort provides easy access to popular attractions. Plus, with Punta Cana International Airport just 16 km away, your journey to Serenade Punta Cana Beach & Spa Resort is hassle-free.
Book your luxurious stay now at Serenade Punta Cana Beach & Spa Resort for an unforgettable experience!
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For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card. Upon check-in, guests must present a photo ID and the credit card used to make the reservation. The credit card holder must be present. If this is not possible, please contact the property in advance. Special requests are subject to availability upon check-in. They are not guaranteed and may incur a charge. Please note that reservations of more than 5 rooms are subject to conditions and charges. The property will contact you directly. Early departures carry a charge equivalent to the 2-night rate. In the event of an early departure, the hotel reserves the right to charge the amount corresponding to the remaining nights of the originally booked stay. Amounts shown in the guests' local currency is an approximate calculation. The amount must be paid in DOP or USD, according to the exchange rate at the time of paying. Cots are free and subject to availability. In accordance with local legislation, reservations paid by credit card will be charged in the local currency, according to the exchange rate established by the Central Bank of the Dominican Republic. • September 15 to 30, 2025: The waterslides will be partially closed during this period. • September 27 to 30, 2025: The children's play area will be completely closed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.
Several reviews noted dirty rooms and linens, impacting the score.
Mixed sentiments regarding staff, with some providing excellent service while others were rude.
Noted for being a nice location with a pleasant atmosphere.
Clean rooms were mentioned, but issues with broken locks and air conditioning were noted.
Fun activities were highlighted, though some amenities had limited availability.
Felt reasonable given the services provided, especially for a budget-friendly option.
Multiple reviews mentioned the food was disappointing and below expectations.
Guests had an overall pleasant experience despite some complaints.
Julio
couple · Jul 2026
“Bueno”
Personal
Los elevadores no sirven
Amie
extended_group · Jul 2026
“Overall it was a very nice place and we had a wonderful time.”
The staff was so kind, attentive and accommodating. The room was beautiful and huge. The pools were well maintained and very clean. The shows and beach party were a lot of fun.
The food could have been a bit better and the resort itself could use a few upgrades.
Cilene
solo_traveller · Jul 2026
“Não é o que parece.”
Gostei de um trecho da praia. A cama é confortável.
Para servir café, um funcionário disse que a xícara tinha de ficar a direita, após eu colocá-la em minha frente. Achei isso absurdo. O box do banheiro não tem porta e não tem privacidade do banheiro para quarto, pois há divisória com transparência. Para quem tem criança maior, é ruim. O elevador quebrou 2 vezes, qd cheguei e qd saimos. Para utilizar os brinquedos do salão de jogos tem de pagar. Para utilizar uma gôndola na área da piscina, tem de pagar. Para utilizar o SPA talvez com a piscina coberta que mostram na foto, tem de pagar. O espaço de circulação é reduzido. Só podemos conhecer outros espaços, acredito se preencher o formulário de uma equipe chamada Xpand, pois o rapaz disse que poderíamos conhecer outros espaços muito melhores do outro lado. O snack bar não é self-service, temos de fazer predido em mesa e aguardar. Enfim, é o primeiro Resort que vejo seguranças nos acessos aos quartos para que as pessoas não transitem para os outros espaços. Vi de longe um brinquedo para criança, mas não pudemos conhecer, pois nosso quarto estava no primeiro prédio. Por tudo isso, para mim, não considero um Resort, mas um grande hotel, com um caminho de piscinas.
Janelle
family_with_children · Jul 2026
“My daughter and I had an amazing time.”
Everything!
I loved everything!