Senses Quinta Avenida By Artisan Adults Only

“Don’t go there!!!!!”

Tv did not work, one night, there was no cold or hot water….could not even take a shower, room has no light, and a bathtub on a balcony that everyone can see, the elevator broke an entire day. There are no towels in the room.

Great location

Nos recibió una Argentina hermosa y muy dispuesta a ayudar , todo bien cómodo y lindo el lugar Si piensas descansar de 9-12 pm No es el lugar porque se para un señor desafinado a gritar porque el talento de cantar se le fue h es bien molesto Por todo lo demás está bien y céntrico Comer al rededor es carísimo Pero puedes ir al Fogón , que es tradicional de tacos y va gente del pueblo que es lo más económico que vimos en cuanto a restaurantes Tienes a unos 5 minutos caminando chedraui 100% recomendado , cuando lo descubrimos fuimos a desayunar y comer ahí , y es menos que cualquier otro lugar Guarda tu dinero para las excursiones y come aquí lo hay todo . Si un expreso cuesta en la calle 80 pesos Ahí cuesta 35 Y todo los demás es mucho más barato

Our stay at the hotel left us with mixed feelings. On one hand, the staff was undeniably helpful, always eager to assist. However, their approach to customer service felt a bit too relaxed. The persistent issue with room keys being blocked was particularly frustrating. I found myself having to make multiple trips to the front desk to resolve the problem, only for it to reoccur shortly after. This was not the seamless experience one would expect from a hotel aiming to provide exemplary service. Additionally, the staff didn’t seem very well-versed in the local area. When asked about transportation options or popular local activities, the responses were less informative than I had hoped, which is a common inquiry from tourists. A bit more training in this area could greatly enhance the guests' experience. While the cleanliness of the hotel was commendable, there were some flaws in the details that affected the overall ambiance. The towels, and pillows provided looked worn and stained, detracting from an otherwise tidy environment. A hotel’s attention to the little things often makes a significant difference in how guests perceive their stay. The hotel has a solid foundation and plenty of potential, but there are several areas needing improvement. With more attention to service training and upkeep of amenities, it could elevate itself from a decent stay to a truly memorable one.