Very Good
368 reviews
Avenida Xaman-ha, Manzana 3, Lote 1, Condominio Playacar · 77710 · Playa del Carmen · Mexico, 77710 Playa del Carmen
What guests liked
Could be better
Beachfront Accommodation: Enjoy staying just steps away from Playacar Beach, perfect for relaxing and soaking up the sun.
Wide Range of Facilities: From a shared lounge and restaurant to an ATM and tour desk, we have everything you need for a comfortable and convenient stay.
Family-Friendly Amenities: Kids will love the children's playground, while adults can unwind in the outdoor pool, sauna, and hot tub.
Book now and experience the perfect blend of relaxation and convenience at Riu Yucatan - All Inclusive in Playa del Carmen.
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In the event of an early departure, the property will charge you the full amount for your stay. The Environmental Sanitation Tax is to be paid at the front desk in Mexican pesos, at a rate of MXN $32.57 Per Room Per Night When booking 5 rooms or more, different policies and additional supplements may apply at the destination. If any of the passengers included in this reservation fails to show up at the hotel, the full amount of the originally booked stay will be charged, and no refunds or rate reductions will applyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
Multiple reviews explicitly praise the hotel's cleanliness (rooms and public areas described as very clean); cleaning is a consistent positive.
Service and staff are repeatedly described as exceptional, helpful and friendly (several mentions of outstanding staff and quick caring responses).
Location and beach access are praised in several reviews (described as superb and well located).
Rooms noted as comfortable with good beds and spacious suites, but some comments about dated decor, few power outlets and older rooms.
Entertainment and activities are often highlighted positively, but there are amenity issues (pool water temperature, missing floor tiles/safety concern, limited seating in smoking areas).
Several guests report very good cost-benefit and overall satisfaction with what they received for the price.
Mixed feedback: some reviewers call the food spectacular (notably breakfast), while others cite overcooked items, repetitive menus and occasional poor dishes.
Overall sentiment is positive with many guests recommending or planning to return; main negatives are isolated safety/administrative issues and inconsistent food/amenities.
Dario
solo_traveller · Jul 2026
Un poco la fiesta de blanco . La habitación estaba limpia , buen servicio de habitación
, animación malo . Entretenimiento malo . Comida mala , poco elaaboradaa , . Además los conocí por Booking y no me dieron factura pese a qué realicé el reclamo en recepción.
Renee
couple · Jul 2026
“Amazing property, wonderful staff, I’ll be back!”
The property was very clean. The beds were comfortable and always well made. The restaurants were always neat and the staff hospitable. I had a suite and it was AMAZING!
Sometimes some of the food was overcooked. There was variety but it seemed to be the same exact variety dishes every night. Would be nice to switch it up a bit. Also the main pool was missing a few floor tiles and my friend cut her foot. Definitely dangerous… needs to be fixed ASAP.
RAUL
solo_traveller · Jul 2026
“El mejor personal que he conocido en un hotel”
El personal del Hotel, es EXCEPCIONAL, nunca he visto algo así, el equipo de animación, Jairo, Lizbeth,, Kike , el chico de la la animación en la piscina... Los camareros de los restaurantes y bares. . La ubicación del hotel
El agua de la piscina está un poco caliente a medio día
Jose Ignacio
family_with_children · Jul 2026
“Bonito y entretenido”
Pieza muy comoda, comida variada, muchas entretenciones, lo mejor el que animaba en la piscina
Las zonas para fumar estaban a pleno sol y sin ninguna lugar para sentarse