Josiane Santos
couple · ago 2026
“Beautiful new hotel, but the lack of basic amenities was disappointing”
The hotel was newly built, so everything was very new, clean, and modern. The accommodations were in excellent condition, and it was nice to stay in a brand-new property.
Unfortunately, we had several issues during our stay. There was no TV remote control in the room, no hair dryer, and the window blind was broken. There was also a very bright exterior light directly above the window, which made the room extremely bright at night and made it difficult to sleep. We contacted the front desk about these issues, and they told us they would see what they could do and get back to us, but we never received any follow-up. Another disappointment was the breakfast. We paid extra for breakfast, but it consisted only of coffee and a muffin. Considering that we paid an additional fee for it, we expected a better breakfast selection. Overall, the hotel is new and the accommodations are nice, but there are some basic amenities and customer service issues that need improvement.





























