NIZUC Resort & Spa

“Wonderful hotel”

Everything

There were some technical issues with the room that took a while to fix. Other than that, everything was wonderful.

We loved the property and quality of food. But breakfast is expensive. The hotel itself is beautiful.

The huge building construction and noise was really bad. Could hear and see it from all the pools and beach. Wish we knew it before.

“Family stay at Nizuc”

Beautiful modern architecture including impressive entrance (wonderful smell!), huge rooms (we stayed on 4th floor of Chechen/no.8 building), efficient buggy service, fantastically equipped gym, great quality food (breakfast and adult only restaurant on the beach our favourites), housekeeping excellent, friendly staff, really well maintained grounds.

1) Huge building site right next to the two pools - loud noise throughout the day. Will probably be months before they finish as multistorey hotel being built. Would have been a deal breaker had we known before booking. No acknowledgement from hotel though, could at least offer a free drink to guests at the pool as an apology for the inconvenience? 2) This is not the property to go to if you want to enjoy the beach. Side closest to the main building - entrance almost swamp like, unpleasant. That is why hotel shows photos of SUPs and canoes (free to use) because one cannot swim there at all. Side where adult pool is better but kids not allowed there and noise from building site is awful. 3) Appreciate that this is a premium property but prices for soft drinks are silly, USD 15 for large bottle of water, same for a coconut. We would have stayed in the resort more, including for dinner if we didn't feel like we were fleeced for money at every opportunity. Easy to get an Uber (choose local taxis which are cheap) and ride into town to eat at some fantastic restaurants: Porfirio's and Harry's Stekhouse were our favourites. Suggestions: For hotel in this price category would have expected pools to be cooled as really unpleasant late afternoon and in absense of sea alternative. Disappointing to see plastic bottles served in hotel. Real opportunity to be more eco aware. Hotel sits next to mangrove ecological park - why not organise hotel trips with a resident biologist to try to locate local wildlife?

The rooms were some of the best. They do turn down service. The food was fantastic. The property was gorgeous - jaw droppingly. They have these trees in the middle of a flat lake, large bowls of fire, edge pool. It’s seriously nice.

The lobby has no AC. They have these golf carts that drive you around - but I just walk (it’s hot it’s July) because there never is any - especially at the lobby. It’s not for active people - there’s no gym class - no pool volleyball - no cool thing like efoiling