Kimpton Hotel Palomar Los Angeles Beverly Hills by IHG

“Dated Rooms and Unnecessary Fees Offset Great Service”

While the staff were fantastic (4/5), the rest of the experience fell short of Kimpton standards: Room Quality (2/5): The room showed serious wear, with chipped tables, rusted mirrors, and stained sofas. First-night cleanliness was poor. There was dust on the furniture, dirty sinks, and hair on the chairs. Property Fees (3/5): Charging $10 for bottled water (even for Elite members) with refillable water stations only on two floors feels unnecessary. Additionally, asking $45 to bring a microwave up to reheat last night’s in-room dining, which already included a 20% service fee and $6 delivery charge, is far above standard 4-star Beverly Hills guest service practices. I usually prefer Kimpton’s modern vibe over InterContinentals, but this was unfortunately my worst stay with the Kimpton brand.

“Great experience”

Renaldo at the front desk was very friendly and helpful! He gave us an upgrade and made sure that we had a great stay at the hotel. We really appreciate it!

“Great room, bed and food in Beverly Hills”

Room, food

Price

“Thank you Felicia !”

First up - Felicia - the manager is incredible. She rescued us when we were starving after a 14 hour work day and fed us burgers and beers when the restaurant was closed. So thank you hugely. Made such a difference. The Palomar has a nice feel - great cocktails when the bar is open - nice pool and lovely lovely housekeeping staff . You have to time your eating needs to the restaurants precarious hours but there’s a great front desk shop selling crisps wine and tequila if not. One uncomfortable policy is that they take $ 150 from you a NIGHT on hold for accidentals. Even though there is no mini bar. So for a three night stay you’re down nearly 500 dollars. This is clearly a racket and needs calling out. I don’t want to under write the hotels debt restructuring issues with a major deposit. I just want fo stay the night and pay the bill.