Steven
Oct 2025
Great staff, close to cruise ship terminal, a few blocks from subway lines to go anywhere.
Very Good
308 reviews
What guests liked
Could be better
Luxurious Accommodations
Unwind in one of the 222 guestrooms with Frette Italian sheets and LCD televisions. Enjoy wireless internet access and room service during limited hours.
Exceptional Amenities
Take advantage of the 24-hour health club, room service, and to-go breakfasts. Featured amenities include a conference center, concierge services, and a 24-hour front desk for a seamless stay.
Convenient Location
Centrally located in New York, this hotel is within walking distance of popular attractions like Times Square and Broadway. Explore the city with ease from the nearby Manhattan Cruise Terminal.
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• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). A deposit may be required at the property.
Some guests reported dirty rooms and maintenance issues.
Staff was consistently described as friendly and helpful, despite some issues.
Great location for cruise terminal and nearby attractions.
Rooms were described as comfortable and well-appointed, though some had noise issues.
Limited amenities reported, with some criticism of breakfast and additional services.
While some felt it was good value, others noted it wasn't a resort experience.
Food offerings were criticized for quality and variety.
Decent experience overall, though some specific concerns impacted satisfaction.
Steven
Oct 2025
Great staff, close to cruise ship terminal, a few blocks from subway lines to go anywhere.
jared
partner · Oct 2025
the city view from the room was great, the rooms seemed sound proof and the area was overall quiet! nice walking distance to a lot of fun things
wendy
family · Oct 2025
The staff was one of the most friendly I have encountered in my various stays in New York. From the doorman who helped us get our bags from the Uber to the team at the desk during checkout, we were greeted with smiles and friendliness. The restaurant inside the lobby was amazing, and the food fantastic also. Location is fantastic if you are heading out on a cruise.
Rob
partner · Oct 2025
David, one of the managers was brilliant, definitely went above and beyond. Couple of annoying things, no shower gel/ shampoo. Mini bar prices (considering the cost of the room) bit OTT $9 for a bottle of water! Come on guys!