Iberostar Selection Cancun - All Inclusive

Fitness center was small, crowded and too hot.

“Overall my stay was good, and very relaxing.”

The hotel was beautiful and breathtaking, the room were spacious and the staff was friendly.

Food selections, some of the restaurants for example the italian restaurants service was slow and food was not that great. More choices need to be available during peak hour like between after lunch and near dinner. Only thing available was the burger joint prior to dinner.

“Our 11th visit to our favorite resort”

We are Prestige members, and we booked the Rose Gold Villa. We absolutely love the walkout pool overlooking the beach. This was our 11th time coming to this resort, and it truly feels like our second home. One of the reasons we keep coming back is the size of the resort—it’s easy to get around but still has so much to offer. The food is phenomenal! The chefs really pay attention to the variety, and every meal is consistently delicious. La Horma is definitely our favorite restaurant. We were welcomed by the amazing Prestige team led by Alexander B. and Theo. A special thank you to Flor, Alexis, and Fernando, who were always available whenever we needed dinner reservations, wine recommendations, or anything else during our stay. A huge shoutout to Guadalupe, who is the best ambassador! He made our private dinner so much fun and kept us entertained all evening. Our private dinner was outstanding thanks to Chef Abraham, Captain William, and our waiter Moises, who made the entire experience unforgettable. We also want to thank Yaraneli at Café Alma for making the best lattes every morning, Antonio and Roger at the buffet for always taking such great care of us, Nefi at La Horma for the wonderful service, Raul and Chef Mitchell at Hibachi for such a fun and delicious dinner, Alejandro for always being there with the golf cart whenever we needed a ride, Angel for making the best omelets every morning, and Claudia for always making our members’ breakfast such a great experience. The spa is also a must! We were greeted by Ana Ari and had the best massages from Doris, Marisol, and Estela. Their kindness, professionalism, and exceptional hospitality made us feel so relaxed and pampered throughout our stay. Thank you to the entire Iberostar team for another amazing vacation. After 11 visits, you continue to make us feel like family, and we already can’t wait to come back for visit number 12!

“Over all I give in 3 out of 5 stairs”

So first of all , the staff is very friendly and great for people who have kids. The buffet is not great I will give it a 5/10. The resturants I will give it a 7/ 10. The cleaness I will give it a 7/10 the toliets have black mold growing in them and on the curtains in the room. The alcohol servers at the pool use the same utensils that was use in customers personal cups to make other people's drinks. The air conditioner keep shutting off so I had to call the help desk 2 times. Also a employee named Gasper that works at the Caribbean restaurant next to beach refused to sit us next to the open door because the erestaurant is next to beach with no air conditioning. He said he needed the other tables for other guests but i was nearly empty. It was only 3 other families at 8 pm. I took pictures to show how empty it was.He began to call security because we sat at another table, so we just left. Also if you like a newer resort this is older but it is well maintained.