fhview
couple · ago 2026
location
Overall, the stay at Hyatt Regency London was good, but I was disappointed with the checkout experience. An additional service charge/tip was included in the final bill without being clearly explained or mentioned to me. If I had not asked about the charge, I would never have been informed about it. Only after I questioned it was I told that it was optional and could be removed, and the staff member then offered to remove it. I don't mind optional tipping, but I do not think charges like this should be automatically added without clearly informing the guest. Any optional service charge should be transparent at checkout and left for the guest to decide. This was the only part of the experience that I did not appreciate.





























