Mancio
couple · Aug 2026
La vista
La limpieza, al segundo día que nos quedamos ni siquiera nos dejaron papel al igual que dejaron la ducha sucia
Good
20,000 reviews
350 West 39th St, NY 10018 New York
What guests liked
Could be better
Luxurious Accommodations
Hyatt Place New York City/Times Square offers air-conditioned rooms with modern amenities like flat-screen TVs and free WiFi. Guests can enjoy a comfortable stay with a wardrobe, private bathroom, and fridge in each room.
Convenient Facilities
This property boasts a restaurant, a 24-hour front desk, and a shared lounge for guests to relax. Additionally, there is a business centre, vending machines, and an ATM for added convenience during your stay.
Ideal Location
Located in the vibrant Hell's Kitchen district, this hotel is near popular attractions like Times Square and Macy's. Perfect for both leisure and business travelers looking to explore the heart of New York City.
Experience luxury and convenience at Hyatt Place New York City/Times Square. Book your stay now for an unforgettable experience!
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Early Check-in fees: Before 12 noon – charged 50 percent of nightly rate Between 12-3PM – charged $100 fee Late Check-out fees: 1PM – charged $100 fee 2PM – charged 50 percent of nightly rate After 2PM – charged full nightly rate Packages can be delivered to the hotel on behalf of guests: First two packages are complimentary Guests are charged a $5 fee per package starting with the 3rd package Extra Guest Policy: -First two guests in the room are included in the room rate -Guests are charged a +$10 fee per person starting with the 3rd personGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.
Multiple reviews explicitly praise cleanliness ("limpieza impecable", "clean rooms", "Muy bien la limpieza"); overall cleanliness is consistently noted as a positive.
Staff are frequently described as friendly and helpful ("Personal super friendly", "atendimento dos funcionários"), though a few reports note an unpleasant receptionist; overall service leans positive with isolated negatives.
Location is repeatedly highlighted as excellent and very convenient (close to Times Square, downtown/uptown, transit); this is the strongest, most consistent positive across reviews.
Rooms are often described as small ("extremely small", "camera un pò piccola"), with occasional comfort positives but some issues with privacy and minor complaints (bugs near bar area); overall room size/privacy lower the score.
Elevators are frequently cited as overcrowded and slow; breakfast spaces are cramped; some issues noted in bar area and with in-room complimentary water availability (chargeable bottles).
Several reviews explicitly state good value or good price-quality relation ("Très bon rapport qualité prix", "muy buena relación calidad-precio"), though a few guests feel rooms are small for the price.
Breakfast is the most common criticism: overcrowded, limited variety, some call it "terrible" or "ordinary", use of disposable plates/cutlery and long queues reduce satisfaction; a minority mention abundant buffet.
Overall guests report a positive stay driven by excellent location and cleanliness, friendly staff and good value, but experience is tempered by crowded breakfast, elevator delays and small rooms.
Mancio
couple · Aug 2026
La vista
La limpieza, al segundo día que nos quedamos ni siquiera nos dejaron papel al igual que dejaron la ducha sucia
Marcelo
family_with_children · Aug 2026
“Decepcionante por el precio pagado”
Ubicación bien centralizada cerca de Time Square
Pieza muy pequeña , se filtraba agua de la ducha que mojó la alfombra de la pieza
Victor Manuel
solo_traveller · Aug 2026
Me pidieron un deposito a cargo a mi tarjeta de crédito y no me ha sido devuelto.
MERT
solo_traveller · Aug 2026
Location, breakfast
Sliding bathroom door did not working properly. I informed the reception and the repairman fixed it.