Ivan
solo_traveller · Aug 2026
Ubicación y personal amable
Good
850 reviews
What guests liked
Could be better
Convenient Location: Situated in the heart of Cancun, Hotel Plaza Kokai offers easy access to downtown, stunning beaches, and captivating Mayan attractions.
Comfortable Accommodation: The guest rooms at Hotel Plaza Kokai are thoughtfully furnished, providing a cozy retreat for both business and leisure travelers.
Proximity to City Attractions: Explore the vibrant city of Cancun with ease as shopping centers and cultural treasures are just a stone's throw away.
Experience the best of Cancun at Hotel Plaza Kokai - book your stay now!
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Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.
Guests reported issues with dirtiness, including unclean bathrooms and leftover debris in rooms.
While some guests found the staff friendly, there were significant complaints about service quality and responsiveness.
Convenient location reported by multiple guests, close to public transportation and attractions.
Rooms were noted as spacious by some, but issues with cleanliness and condition were frequent.
Limited amenities reported, including lack of hot water and issues with pool cleanliness.
Guests felt that the price was acceptable given the location, though issues were noted.
Some positives about meal quality, though breakfast not included has been mentioned.
Mixed overall experiences, with substantial positives about location but significant negatives about cleanliness and service.
Ivan
solo_traveller · Aug 2026
Ubicación y personal amable
Juan manuel
solo_traveller · Aug 2026
Ubicacion
Camas
Ale Gapo
solo_traveller · Aug 2026
“El peor lugar”
Nada el internet es fatal se cortaba y tenía que dar una conferencia muy cara y no la pude dar perdí mucho
Nada el internet es fatal se cortaba y tenía que dar una conferencia muy cara y no la pude dar perdí mucho
Stellan
solo_traveller · Aug 2026
“Great and comfortable stay!”
Location, price, staff were great. AC in Cancun is a must, which this hotel has. Definitely recommend this hotel for a short/small budget stay in Cancun.
The hotel isn’t very luxurious, not that is a problem, just an observation.