Cong
family_with_children · Aug 2026
“还可以”
房里非常整洁,宽敞,地理位置不错。
空调功率太大了,而且直吹睡觉的床,不开空调很热,开了又很冷。 再有就是外面酒吧的声音太吵了,不过这个不怪酒店。
Excellent
325 reviews
What guests liked
Could be better
Central Location and Proximity to Beach: Hotel Los Itzaes by 5th av is ideally situated in central Playa del Carmen, just a short 3-minute walk from the beautiful beach, offering guests the perfect blend of convenience and relaxation.
Charming Facilities: Guests can enjoy a range of amenities including an inviting outdoor pool, a sun terrace to soak up the sun, and a tranquil indoor garden, providing a serene escape from the bustling city.
Nearby Attractions and Entertainment: With the vibrant 5th Avenue's shops, restaurants, and bars a block away, guests can easily immerse themselves in the local culture. Additionally, popular attractions like the Cozumel ferry terminal and Xcaret Eco Theme Park are within easy reach, ensuring a memorable stay at Hotel Los Itzaes.
To experience the perfect combination of comfort and convenience, book your stay at Hotel Los Itzaes by 5th av today!
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When booking 4 rooms or more, and choosing the free cancelation rate, guests can cancel up to 15 days before the check in date. Canceling on the 14th day will incur in a penalty of 2 nights per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.
Mixed reviews on cleanliness with mentions of odor in some rooms.
Overall positive feedback on the friendliness and helpfulness of the staff.
Frequent mentions of fantastic location close to shops and restaurants.
Some rooms described as old and issues with TV functionality.
Positive mentions of amenities like microwave and rooftop pool, but lack of elevator noted.
Good value for the price based on multiple reviews.
No breakfast options and comments on no tea/coffee in the room.
Overall a very satisfactory experience with positive sentiments expressed by many guests.
Cong
family_with_children · Aug 2026
“还可以”
房里非常整洁,宽敞,地理位置不错。
空调功率太大了,而且直吹睡觉的床,不开空调很热,开了又很冷。 再有就是外面酒吧的声音太吵了,不过这个不怪酒店。
VERONICA
family_with_children · Jul 2026
“Volvería a venir y lo súper recomiendo !!”
El hotel es hermoso, natural, prolijo, agreste, mexicano. El personal muy amable y solucionando todo. Por eso nos quedamos unos días más
No tengo nada negativo
Perez
family_with_children · Jul 2026
The location is in the center
there was a bed bug in our room, and we woke up with bites. We informed the receptionist, but she seemed unconcerned about the situation. This issue was not addressed no one came to check the room .
Edgar'S
solo_traveller · Jun 2026
Buena ubicación.
Falto un tinto diario y acompañamiento de la administración, en ocasiones no había nadie.