MARTA
family_with_children · Aug 2026
Piscina
No salia agua de la ducha, no habia presion
Good
1,940 reviews
Claveles 109, 77500 Cancún
What guests liked
Could be better
Luxurious Accommodations
Hotel Kavia in Cancún offers air-conditioned rooms with free WiFi, city views, and modern amenities like flat-screen TVs and safety deposit boxes. Some rooms even feature charming patios, ensuring a comfortable stay for every guest.
Relaxation and Recreation
Guests can unwind by the outdoor swimming pool or on the terrace, enjoying the beautiful surroundings and sunny weather. The hotel's restaurant serves delicious American cuisine, providing a convenient dining option for visitors.
Convenient Location
Situated near popular attractions like Cancun Government Palace and Cancun Bus Station, Hotel Kavia is the perfect choice for travelers interested in exploring the city. With a 24-hour front desk and currency exchange services, guests can enjoy a seamless and enjoyable stay.
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When booking 3 rooms or more for more than 3 nights, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. In the event of an early departure, the property will charge you the full amount for your stay. Parking is subject to availability due to limited spaces. This property is located in a busy area so guests might experience some noise. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.
Mixed reports: several guests note rooms are clean, but multiple mentions of musty/old smells, issues with bedding/pillows, and pool cleanliness concerns reduce the score.
Mostly praised: many reviews highlight friendly, attentive staff and quick communication; a few reports describe rude behaviour, so overall service is good but not flawless.
Consistently very positive: repeatedly mentioned as central, near ADO and transport, close to bars and restaurants — a clear strong point of the hotel.
Mixed: several guests find rooms and beds comfortable, but others report small/dark rooms, uncomfortable pillows, poor soundproofing, noisy AC and weak shower pressure.
Underwhelming: pool praised but criticized for short hours and occasional cleanliness; restaurant and breakfast hours/options are limited; some facilities (fans/AC) reported as problematic.
Generally positive: some guests note accessible pricing and good location making it good value, though complaints about misleading photos and room condition temper this.
Basic offering: breakfast described as limited with few options and restrictive restaurant hours; overall F&B is adequate but not a highlight.
Overall travellers report a good experience driven by location and helpful staff, tempered by maintenance, noise and some cleanliness/amenity issues.
MARTA
family_with_children · Aug 2026
Piscina
No salia agua de la ducha, no habia presion
Castillo
solo_traveller · Aug 2026
ubicación y piscina
Victor Manuel
family_with_children · Aug 2026
“MUY ECONOMICO Y ALREDOR TIENE VARIAS OPCIONES PARA CAMINAR Y CONOCER LO TIPICO DE CANCUN”
EL PRECIO Y LA UBICACION CERCA DEL CENTRO
EL BAÑO YA SE VE QUE LE FALTA UNA REMODELADA Y TIENE UN ESCALON MUY ALTO QUE PROVOCO ME CALLERA
Aburto
solo_traveller · Aug 2026
Muy limpio y comodas las habitaciones