Hotel Diana Roof Garden

“A great place to stay to explore Rome.”

Excellent breakfast! Very friendly helpful staff. Good location lots of good restaurants close by to choose from and walking distance to major attractions. Also rooms were very quiet, we didn’t hear other guests.

The lift! It was super slow! Especially when you are on a higher floor.

“Air conditioning in the rooms is dreadful.”

Hotel is ideally placed for the tourist spots. The hotel staff are friendly and helpful. However, the rooms air conditioning is rubbish and not up to the job if keeping the rooms cool. Other guests we spoke to said exactly the same as us. This made for a uncomfortable room to be in and especially sleep in.

“Very nice hotel”

Located a few streets from the termini,good central position for sightseeing and exploring. Lovely reception and foyer with plenty of seating. Lifts to all floors Staff very polite and friendly Room was slightly smaller than expected from the pictures, but did have hairdryer and tea and coffee making facilities. We were on the sixth floor and our room overlooked a back square with air conditioning pipes running up walls,so not very pretty and quite noisy. Description states has digital TV but was pretty useless. Remote control was inadequate could with great difficulty get BBC news which was quite depressing. We were there in the heatwave, so needed to spend some time in the room during the heat of the day. Did have a mini bar which we did not use, but was not extortionate if needed. Rooms cleaned each day. Air-conditioning was turned off between 10am and 11am each day as hotel policy which seems to be common to save energy in hotels. Breakfast was very nice with a good choice of hot and cold, a drinks machine for hot drinks.served on the seventh floor, with indoor and outdoor seating. The bar itself was open from midday and was a nice refuge for a rest and a beer, food available to order. The barman was a lovely young man very polite

“Half Board”

We stayed at Hotel Diana on a seven-night half-board holiday and, unfortunately, our experience was extremely disappointing. The biggest issue was the evening meal arrangement. Half-board guests were given a very limited set menu that remained virtually unchanged throughout our stay. This was never explained before booking. Had we known we would not have access to the main restaurant menu, we would have chosen a different hotel. The menu offered very little variety. Around three-quarters of the dishes were fish, which my wife does not eat, leaving very few realistic options. Vegetarians would have had even less choice. One of the main courses was completely raw minced beef, which may be a local delicacy but is unlikely to appeal to many British holidaymakers. We raised our concerns with reception on several occasions. Initially, we were told the manager would not be available for three days. After insisting on speaking to someone, we were promised a different menu the following evening, but this never happened. We were then told the restricted menu was simply hotel policy. The hotel tried a few one-off solutions, including offering my wife a plain pizza and later saying the chef would prepare something different. When she requested simple Italian classics such as lasagne or spaghetti Bolognese, neither could be provided. Instead, she was served a very basic pasta dish consisting of plain pasta, chopped tomatoes and a few cubes of cheese. It was extremely poor and certainly not what we expected from a hotel restaurant. After repeated broken promises, we gave up eating in the hotel restaurant altogether and paid to eat elsewhere for the remainder of our holiday. We also stopped using the hotel bar because, after making our complaints, we no longer felt welcome. The accommodation itself was acceptable, but the half-board experience completely spoiled what should have been an enjoyable holiday. After returning home, I discovered numerous TripAdvisor reviews from other guests describing the same issues with the half-board menu, suggesting this is an ongoing problem rather than an isolated incident. If you're considering staying here, I would strongly recommend booking room only or bed and breakfast and eating elsewhere. I certainly would not recommend the half-board option unless the hotel makes it clear before booking exactly what is included.