Hilton Garden Inn New York Central Park South-Midtown West

Maintenance. We had few issues with the toilet and the TV remote control. Everything was fixed immediately

“Overall, I had a very enjoyable stay”

Overall, I had a very enjoyable stay; the few minor inconveniences were not enough to take away from a great experience. The location is excellent, right between two well-known avenues. The room looked great, offering plenty of space for a solo traveler, and the housekeeping was top-notch. Despite my room being situated right between two elevators, it was completely quiet with zero elevator noise.

At the front desk, the person handling check-in was not particularly welcoming, but the rest of the staff throughout the stay was very nice. The elevators experienced high wait times during peak hours, though this significantly improved once the third elevator was repaired. The only slightly awkward practice was at breakfast: even though it was a buffet already prepaid at check-in, the servers still brought a zero-dollar check to the table at the end, seemingly just for tips. The staff was fantastic, very polite, and I gladly tipped them, but the forced setup for a self-service buffet feels a bit off. Overall, it was a great stay and I would definitely recommend it.

“Taking out the elevator I was completely happy.”

Em geral um hotel com boa localização

Os elevadores são um saco! Sempre tem um que não funciona….

“Excelente custo benefício. Instalação precisa de cuidados.”

Localização excelente, perto de vários pontos de interesse como Time Square, Central Park, Summit e fácil acesso ao metrô.

Elevadores. Dos 3 existentes, 2 estavam funcionando, no segundo dia quebrou mais 1. Ficou 1 elevador somente, e faziam longas filas para subir, e para descer demorava muito tempo para conseguir um elevador. Ficamos 5 dias em NY e no último dia todos os elevadores voltaram a funcionar... outro ponto ruim relacionado a elevador, é que os funcionários tbm utilizam para subir e descer na hora da limpeza dos quartos. Diferente de outros locais onde as camareiras ficam fixas nos corredores, nesse hotel a camareira que está limpando 1 quarto no 20° andar por exemplo, quando termina ela vai pro 30° e assim por diante, então todas as camareiras ficam circulando nos elevadores, e com fluxo intenso de hospedes mais os elevadores quebrados, deixaram a experiência um pouco prejudicada.