Good
104 reviews
Could be better
Outdoor Pool and Terrace/Garden: Embrace the tropical setting with an outdoor pool and picturesque terrace and garden at Grand Royal Lagoon.
Complimentary Services: Enjoy free Wi-Fi, concierge assistance, and even babysitting services for a relaxing stay.
Convenient Amenities: Benefit from room service, express check-in/out, and airport shuttle options at your disposal.
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• Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property. • Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. • Only registered guests are allowed in the guestrooms. • No pets and no service animals are allowed at this property. • Cashless payment methods are available for all transactions. A deposit may be required at the property.
The sheets need to be washed/cleaned much better with bleach and better detergent. The pillows had makeup and lots of stains everywhere on sheets.
Standard quality for this hotel tier.
Standard quality for this hotel tier.
The rooms need more attention please.
Standard quality for this hotel tier.
Price was high for the condition plus they charge extra fee when you check in.
Standard quality for this hotel tier.
Overall experience affected by cleanliness issues.
Erik
Sep 2025
Price was high for the condition plus they charge extra fee when you check in. I only stayed 1 night... The sheets need to be washed/cleaned much better with bleach and better detergent. The pillows had makeup and lots of stains everywhere on sheets. The rooms need more attention please.
Robin
Jul 2025
It’s a very quiet area to get away from all the noise as I was on vacation from Houston, tx. I got the back corner room an they have plenty of cameras. The only thing that could have front
ROSA ELENA
Apr 2025
La atención
Arturo
Apr 2025
Le falto , toallas para la alberca , y limpieza en la habitación.