Grand Memories Punta Cana All Inclusive

Too much to go into details over all is not for me

When the air conditioner was on we had a foul sewer smell in the room. Discontinued using air conditioner. Room 25213. The restaurants were excellent, especially the buffet. The staff was very helpful. The facilities were clean and well kept, exception above. Water park was excellent. Would return.

The hotel it’s self if updated and new! The check in process was very smooth! We were traveling with family of 6 ( 2 adults and 4 children). The water park is great ( the life guards are useless as my husband and child almost drowned. One of the slide has a surprise fall with a pool deeper than was expected and while my husband was drowning the guard was just standing there. The options of pools are amazing where you don’t feel crowded. Rooms are also great and updated. The service at the restaurants was just terrible. It was hit or miss with the waiters and as long as you tipped you may get lucky. The food was not great, I got sick mid vacation and came home with nausea and diarrhea. You kitchen staff do not wear gloves ,i was getting spaghetti for my son and the staff grabbed it with his bare hands to serve.

It was not great, rooms are not that clean, the food was good that’s about it. Entertainment was ok. Please improve on customer service.