Dreams Onyx Resort & Spa - Todo Incluido

“Amazing resort and incredible staff”

Great resort. The beach, pool and grounds are stunning. The restaurants are top-notch. Most importantly, the staff is incredible. Everyone is so friendly and willing to help. Our butler Jesus, could not have been more attentive. He did a lot of special things for our family and we can't wait to come back next year to see him again.

“An Unforgettable Family Vacation—Exceptional Service from Henry, Genesis, and Abraham!”

Dreams Onyx was absolutely incredible—one of the best vacation destinations we have ever visited! The resort was exceptionally clean, beautifully designed, and easy to navigate. The restaurants were gorgeous, the food was delicious, and the entire staff was consistently warm, friendly, and attentive. Henry, our concierge butler, was truly outstanding and a major reason our trip was so special. He went above and beyond to make our group happy, checked on us regularly, and ensured that every detail and request was handled. By the end of the trip, he felt like family! Genesis also provided wonderful service and helped make our stay unforgettable. There was excellent entertainment every night, plenty of mocktails for the kids, lovely shops on-site, and no fighting for beach or pool chairs. Abraham, who assisted guests around the beach and pool chairs, was exceptional—friendly, hardworking, and always helpful. The pool servers were also fantastic. We especially appreciated the 24-hour room service, daily refreshments in our refrigerator, bottled water and ice, and a complimentary bottle of rum. We never ran out of drinks! The resort also surprised my wife and brother-in-law with cakes and balloons for their birthdays, which was a thoughtful and memorable touch. Every room has a balcony and a Jacuzzi, and the views are amazing. There was some sargassum on the beach, but the resort staff worked very hard to keep the area as clean as possible. Overall, Dreams Onyx is a superb resort with wonderful amenities and an extraordinary team. Henry, Genesis, and Abraham helped make this one of our best family vacations ever. We loved the resort and its staff and cannot wait to return!

“Bad experience”

Too many bad things to list. Hotel didn't take my complaints seriously. Staff at reception are very bad. But the food was good

“Great for kids but food and beach average”

Beautiful hotel but the food was average at the buffet. To eat at the specialty restaurants there are no reservations so you have to wait hours to be seated. We had to change rooms because it was so nosy from the room above. Had to go to the top level. They do have great shows and entertainment for adults and kids. The beach was full of Sargasum which apparently is worse during summer months. We could not swim in the beach. Overall, my kids (7 and 8) had an amazing time , the pools have slides and a lazy river.