Park
couple · Aug 2026
“Probably will try to avoid staying there again”
Location was good. I also liked that they had slippers.
Noisy neighbors, fire alarm went off, uncomminicative and slow overnight staff, unknowledgable staff.
Good
5,684 reviews
What guests liked
Could be better
Convenient Location
Situated just steps away from Madison Square Garden and close to the 28th Street subway station, DoubleTree by Hilton Hotel New York City - Chelsea offers easy access to popular attractions in Manhattan.
Modern Amenities
Experience comfort and convenience in every room with a flat-screen TV, work desk, and complimentary toiletries. Stay connected with free WiFi and enjoy a workout at the fitness center or catch up on work at the business center.
Dining and Relaxation
Indulge in American cuisine at Chelton's Bar and Grille, open for breakfast, lunch, and dinner. Unwind with a cocktail at the lounge or opt for in-room dining. After a day of exploring the city, retreat to your cozy room for a relaxing evening.
Book your stay at DoubleTree by Hilton Hotel New York City - Chelsea for a memorable experience in the heart of the city.
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Guests must be 21 years or older to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.
While the hotel was generally clean, there were issues with maintenance and updating that impacted the overall perception.
The staff, particularly Romaine, were frequently noted as friendly and helpful.
Numerous reviews highlighted the excellent location, close to major attractions and transport.
Rooms were reported as small and old, with some issues related to comfort.
Limited amenities noted, with some guests suggesting a need for improvement in common areas.
Guests felt that the price was high considering the condition of the hotel and amenities.
Breakfast area and food services were critiqued for lacking a hotel-like atmosphere.
The overall stay was positive, despite some complaints.
Park
couple · Aug 2026
“Probably will try to avoid staying there again”
Location was good. I also liked that they had slippers.
Noisy neighbors, fire alarm went off, uncomminicative and slow overnight staff, unknowledgable staff.
Santiago
couple · Aug 2026
Excelente lugar, bien ubicado. La limpieza 10/10
Jennifer
solo_traveller · Aug 2026
We were there for a concert at msg. The location was perfect. Not too long of a walk. But far enough til the noise wasn't bad.
Garyn
family_with_children · Aug 2026
“We would not choose this hotel again.”
Liked the ability to walk conveniently to places/ rooms were clean
Check in was late and didn't seem to be a priority for staff until I asked after waiting over an hour to get our room. So we were rushed to get to our evening plans. The elevator broke on our stay so only one was available and caused us to stop almost every floor to get to the 26th floor. The rooms were incredibly small.