Very Good
2,245 reviews
What guests liked
Could be better
Water Park and Spa
The hotel boasts an exciting water park with 8 water slides for endless fun in the sun. Indulge in relaxation at The Spa with rejuvenating hair and body treatments.
Luxurious Rooms and Amenities
Each spacious room offers a balcony with stunning ocean views, along with essential amenities like air conditioning, satellite TV, refrigerator, and a coffee maker.
Diverse Dining Options and On-Site Activities
Savor a variety of cuisines at the hotel's 7 restaurants, from Japanese specialties to Italian dishes. Take advantage of free on-site activities like mini-golf and billiards for a memorable stay.
Book now to experience the ultimate Cancun getaway at Crown Paradise Cancun!
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Several services, including telephone calls, motorised water sports and the full-service spa, are not included in the all-inclusive plan. The French menu is offered at Fisherman´s Restaurant to satisfy our guests. By order of the local authorities, the property will charge a mandatory environmental sanitation tax of MXN 85.41 per room per night, payable directly at the property. The waterpark is closed from 2 May 2026 to 30 May 2026 and from 14 September 2026 to 26 September 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
Received a negative sentiment due to issues with documentation regarding the environmental fee.
Overall excellent service mentioned, though a specific instance of delay was noted.
Standard quality for this hotel tier.
Standard quality for this hotel tier.
Elevator issues mentioned, needing improvement.
Standard quality for this hotel tier.
Great food highlighted positively in the review.
The overall experience is affected by the service issue but balanced by good food.
Julio
family_with_children · Aug 2026
“No volvería, demasiado hotel de niños y muy mal atendido”
La piscina El upgrade que me hicieron me hizo estar mucho más tranquilo La cama era bien cómoda
La atención era pésima. La gente está enojada, la atención de Jonathan de conserjería fue horrible, no me escuchó en lo que le estaba diciendo. No volvería
Thomas
solo_traveller · Aug 2026
Das Personal war ein absoluter Traum. Das Essen für ein All in clusiv auch absolut hervorragend.
Der Kühlschrank hat nicht gekühlt, das Zimmer hat Schlecht und alt gerochen. Der Abfluss der Dusche war nicht der niedrigste Punkt am Boden so dass immer Pfützen übrig blieben. Das ist aber ein allgeneines Problem von ländern in dem es kein äquivalent zur Din Norm gibt. Das wirklich nervige war das Licht. Die große Hauptlampe ging nicht vollständig aus und hat die ganze Nacht leicht geleuchtet so das wir Handtücher drum herum wickeln mussten. Das andere Licht hat nach dem ausschslten geflackert. Nach etwas rumprobieren mit den Schsltern konnten wir das beenden. Allerdings durfte es dann nichtmehr angeschaltet werden
MUÑOZ MADERO
solo_traveller · Aug 2026
Alberca
Filas para barra y restaurant buffet
Wendy
family_with_children · Aug 2026
None
Terrible experience! The AC in the restaurants was horrible, and the food was not good at all. What really shocked me was hearing the pool host repeatedly telling guests, “No pee-pee in the pool,” which was completely unprofessional and inappropriate for a hotel environment. Overall, this was one of the worst hotels I have ever stayed at. I was extremely disappointed with the service, food, and overall experience. I would not recommend this hotel to anyone and definitely would not return.