Jaime
couple · Aug 2026
En general es un buen hotel
Costo al momento de facturar y eso no debería ser tan complicado
Very Good
266 reviews
What guests liked
Could be better
Modern Hotel near Playa del Carmen Beach
Free Wi-Fi and Beach Club: Stay connected with complimentary Wi-Fi and relax at the beach club for a perfect getaway.
Convenient Amenities: Enjoy air-conditioned rooms with flat-screen TV, gym access, and 24-hour reception with safety deposit boxes.
Near Top Attractions: Explore Xcaret and Xplor Parks just a short drive away, then experience the vibrant 5th Avenue nearby.
Book now to secure your spot and experience the best of Playa del Carmen at Cityexpress Playa del Carmen!
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Please bring a printed copy of your booking confirmation with you when checking in. Please note that 2 children under 12 years old are welcome to stay in existing beds as long as the maximum occupancy per room is not exceeded. A deposit may be required at the property.
Mixed comments: many guests praised clean rooms and bathrooms, but some reported issues (pool a bit dirty, dispenser with mold) and occasional maintenance-related cleanliness problems.
Consistently positive: staff described as very attentive, amable and ready to help; multiple guests highlighted excellent treatment and helpfulness.
Strong positive: repeatedly noted as excellent, centrally located near restaurants, Quinta Avenida, beaches and supermarkets; very convenient for sightseeing.
Generally comfortable and quiet per several reviews, but some negatives (hard bed causing back pain, bathroom door design that wets floor, occasional small or dated rooms).
Good amenities reported (pool, terrace, gym, free parking, shuttle), mostly praised as clean and useful though isolated reports of pool cleanliness and maintenance exist.
Frequently cited as excellent value and good price-quality ratio; multiple guests said they'd return and highlighted affordability relative to services offered.
Mixed feedback: many guests found the breakfast complete and good, but several noted it could improve (eggs, guisos) and there were complaints about poor-tasting orange juice.
Overall very positive impression with guests recommending the hotel for location, staff and value; some maintenance and food issues temper perfection but many would return.
Jaime
couple · Aug 2026
En general es un buen hotel
Costo al momento de facturar y eso no debería ser tan complicado
Ernesto
couple · Aug 2026
Excelentes cuartos y ubicación
Anay
extended_group · Jul 2026
“Perfect”
El personal muy atento
Abelardo
couple · Jun 2026
“I would like to go back there for the location and. The staff”
The location it’s excellent surrounded by restaurants and good place to eat.
The bed it’s hard for my back!!