gerson
couple · Aug 2026
La ubicación
Good
295 reviews
What guests liked
Could be better
Modern Hotel with Convenient Location
Renovated Accommodations and Amenities
The City Express Cancun offers modern and recently renovated rooms with light wood furnishings. Each room is equipped with air conditioning, a flat-screen cable TV, and a private bathroom. Guests can enjoy complimentary Wi-Fi, continental breakfast, and on-site parking during their stay.
Convenient Access to Beach Club and Activities
Located just a short drive away from Juárez Port and the beach, guests have easy access to a private beach club at km 3.2 of the hotel zone. The beach club offers a range of aquatic activities, a pool, sun chairs, DJ entertainment, volleyball, lockers, bathrooms, showers, and a sea-view restaurant. Additionally, guests have courtesy access to Jet Surf Beach Mexico Club.
Explore Nearby Attractions
Conveniently situated opposite Las Américas Shopping Centre, the hotel provides easy access to Juárez with direct routes to Isla Mujeres, Playa del Carmen, and Cancún Airport within a 35-minute drive. Book your stay now to experience the best of Cancun!
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Please bring a printed copy of your booking confirmation with you when checking in. Please note that 2 children under 12 years old are welcome to stay in existing beds as long as the maximum occupancy per room is not exceeded. Please note that parking lots are limited. When booking more than 9 rooms, different policies and additional supplements may apply. Please contact hotel to check Group Policies. A deposit may be required at the property.
Reviews mentioned clean rooms but noted maintenance issues.
Generally positive but some mentions of staff needing training.
Many reviews praised the excellent location.
Rooms were described as small and poorly maintained.
Concerns over amenities like air conditioning and breakfast.
Some felt the price was too high for the quality.
Many comments indicated dissatisfaction with breakfast options.
Mixed experiences noted, but some enjoyed their stay.
gerson
couple · Aug 2026
La ubicación
juan david
extended_group · Aug 2026
“Estuvimos con mi familia muy bonita las instalaciones,el personal amable , centraltodo super! excele”
las instalaciones , lo central y el personal bebidas calientes disponibles , excelente .
MAURICIO ABOGADO
solo_traveller · Aug 2026
“Simplemente DECEPCIONANTE, NO lo recomiendo..”
La ubicación
El aire acondicionado está muy ruidoso, el Recepcionista Daniel es pésimo, no tiene actitud para atender al huesped, está distraído, pierde mucho tiempo y no resuelve, tardó mucho tiempo en hacer check in, me asignó una habitación que era para otra persona, luego voy a compartir la evidencia, el lavabo tarda mucho en vaciar el agua al drenaje, los alimentos del desayuno muy fríos, el huevo y los frijoles incomible, a las 11 de la noche vino un repartidor de comida, me entregó mi pedido, luego me preguntó por el baño, le dije que no sé, y se metió a las instalaciones, libremente, porque a esa hora, no había nadie en la recepción, en general fue decepcionante, no volvería jamás, no lo recomiendo, una disculpa por ser tan honesto en mi valoración, es mejor buscar otras opciones, saludos.
CLAUDIA VILLAGOMEZ
solo_traveller · Aug 2026
“AGRADABLE”
Siempre es grato hospedarme ahí, el personal es muy amable y las habitaciones cómodas y limpias. Gracias